Bay Regional Veterinary Hospital

Kent Moroz

They have been my four doggos' veterinarians for around 20 years. They listen to your concerns and don't pressure you to spend money unnecessarily on tests and treatments that won't really affect outcomes. For example, my current dog is a 14-year-old Very Good Boy, and he has a medical condition that may eventually contribute to his passing. We could get into various tests and imaging, but even then, any likely treatment would be too much for him to get through, so there's no point in the testing. Similarly, he has a growth on his front paw. The only way to remove the growth would require the surgical amputation of one and possibly two toes. However, this growth is not painful and doesn't affect his mobility. So what's the point of spending $2,000 to $3,000, which would be the cost to have the surgery? I've not had a single complaint about them through all these years. They'll even give free hugs on the day your Very Good Boy makes his final visit and crosses the rainbow bridge. Two thumbs up from me.

Oct 13, 2024

Tina Paulin

On October 3rd I reached out to get a appointment for my bestie. She was older, just over 13 years. She was having coughing spells, laboured breathing and making strange sounds. She was in for her annual roughly a month and a half ago and I had blood work done at that time. She had a heart murmur for a few years, we were diagnosed the same year. So I was given a appointment for October 4th at 11:40. They were running late which was fine. She always loved sniffing and of course marking out front. Roughly noon we were able to get in. She was weighed and we went in the room to see the vet. The assistant took her temperature and she was acting fine. The vet came in. First thing she says is her teeth are bad, I said they've always been that way. Then she talked about blood work and again that was already done. Then she says x-ray, I agreed. They take her for that and within minutes I'm told she collapsed, heart enlarged, breathing is very shallow and her gums were pale. Of course I wanted to try to save her. Again within minutes, she's gone Devastated I called for someone to come and asked if I could leave my car there, obviously I wouldn't be able to drive. I was told it would be needed to be moved by days end. My friend drove it to the train station. I couldn't believe my precious was gone and further the situation with my car. Totally destroyed, my precious picked me and now she's gone Wanted to add..."You know you have to pay for the meds used to try to save her" and then "Do you want to take her with you " "Do you want her ashes or mass cremation " All the staff except for one all offered their condolences

Oct 17, 2024

RJP23

Was charged $2000 to sedate my dog and then they told me they couldn’t do anything and I needed to go to a specialist. I went to the specialist in Toronto spent $7500 on surgery which didn’t fix the problem and was told that I need to do more surgeries and bay regional wouldn’t even see me anymore. They’d previously prescribed anti biotics but refused to do so this time. Went to another vet and they immediately gave us anti biotics. Our dog is his old self now. Kind of scary to think we were at the point of putting him down because of the situation we were put in. Definitely if you don’t like what a vet says go get a second opinion. We went to the specialist it didn’t help. Thanks anyways.

Dec 11, 2024

Pierre Muscat-Drago

My experience was great! I showed up a few minutes early and spoke with the vet tech immediately. Everyone was friendly / knowledgeable.

Dec 13, 2024

Vicki

I recently had my cat into the vet for his vaccinations and when I reviewed the digital bill later that day, I noticed that the vaccination had an expiry date of Dec 2023. When I called the office to inquire, I was told that it didn't expire until Oct 2024. I also contacted the vaccine manufacturer and they advised that the expiry date was May 2024. I now have 3 different expiry dates for a vaccination. Upon speaking to the vet office again, they said that the system hadn't gotten updated. Upon sending me a new vaccine certificate - they now have indicated a 2025 expiry date. How can so many different dates be given for 1 vaccine? They assured me that I would get a call the next day regarding how this mistake happened and assure me that the vaccine was not expired. Two weeks later - I've heard nothing! I shouldn't have to worry if my cat is going to be okay with the possibility of getting expired medication. I have since switched vets because I don't feel comfortable bringing my cat in here anymore. The trust has been broken.

Jul 15, 2024