Banfield Pet Hospital

The Pacific Beach Banfield is by far the best location I have ever gone to! I have lived in many areas and worked with many Banfields and I have never felt such care for my dogs as I do in Pacific Beach. They are always willing to fit us in at a moments notice and show genuine care and concern. Everyone who works there is friendly and compassionate. All 3 of my pups love going because they are treated so well!

posted: 09/04/2023

As a veterinary assistant extern at this hospital, I had a wonderful experience. The staff members and doctors at this location were welcoming and knowledgeable. I was impressed by the hard working team, striving tirelessly to provide the upmost level of quality care to each and every animal. The genuine level of love and kindness that was put into caring for each pet was heart warming. Thank you so much for this great opportunity. I will be highly recommending Banfield Pacific Beach to all my friends and family!

posted: 09/05/2023

unfortunately, the other reviewers are right. This place doesn’t care about pet care, it only wants to charge pet owners. First my appointment was canceled, no one called me to reschedule. By the time I rescheduled, too much time had past for the booster vaccine, no one of course explained this to me. Why would they? Because conveniently for them, they wanted me to pay for 3 visits, around $360. We only needed and asked for the vaccine when the vaccine which is $25. When I questioned their bill, they kept me in a room for almost an hour, threatened me w bill collection and treated me as like I’d run away without paying. Wasted an hour because they don’t administer vaccines only, they net the vet to run their hand through your pet’s belly and then charge you $120 for it. Would never recommend this place for pet owners.

posted: 07/29/2023

I am extremely disappointed with this location. I have gone to multiple locations and all have been amazing and kind. However, the rudeness and lack of professionalism was absolutely mind blowing. Jenn, the clinic manager was so disrespectful to my 2 pups and I. We will not be returning please do not take your pups here!!!

posted: 08/08/2023

I started going to the PB location during COVID due to scheduling at my normal branch being an issue. I ended up being so happy with the service (approximately 18 months ago), I started going to them full time. However, this year the staff has fully turned over and overall the new staff are really disappointing. Today, however, was the nail in the coffin for me and this branch. I brought in my dogs and the woman who checked us in very snarkily said that we had to go over the treatment plan since I live so far and don't want any mistakes like last time (last time referring to them making a scheduling and intake error, me driving an hour home, just to be called and told to come back which resulted in a pedicure being comped by a very nice manager). The attitude was just unreal. Then, when speaking to the doctor we found another error this woman made and her superiors were again nice enough to comp me without me even asking, which is awesome. However, she wasn't even the one checking me out and managed to make multiple snarky comments and eye rolls for my stuff being comped. It was just unreal. She worked on 5/24 and was wearing a purple 80's looking windbreaker. Like i legitimately just don't want to interact with energy like that again so I'll be going to a different branch going forward. Real bummer to see the decline of this place.

posted: 05/24/2023