West End Veterinary Clinic

West End really came through for us while we were visiting from out of the country. Our dog developed an ear infection on our trip, and after getting a script from a Televet we had the hardest time finding a place able to fill it. It would have been easy for them to brush us off and not fill the medications since we aren’t and won’t be a regular patient. West End did it same day for us before a weekend, and went out of their way to help our poor pup get some relief right away. Thank you!!

posted: 11/30/2024

In summary, this experience was disappointing. The services felt pushy and rushed, they ignored our explanations, and added services without our consent or any cost estimation. Thank you for seeing my puppy without an appointment. However, the service I received was not what I expected. I had heard good recommendations about your clinic, but my experience was disappointing. After a friendly interaction with the lady at the front desk, the nurse who came to assess the situation seemed very distracted by another dog and ignored my husband when he was speaking about my puppy's problem. She interrupted him, rushing the conversation by saying, "Yes, well, I will take her to the back, and she may need an x-ray!" This left us confused—why would an x-ray be necessary for an allergy issue? The situation felt very hurried, and we didn't have a chance to fully explain our concerns. Already anxious about our puppy's allergy, we agreed to the check-up out of concern, but we didn't understand why an x-ray was being suggested. Without consulting us, they decided to conduct a microscopic study, despite my husband explaining that we had already done one. Dr. Child then came in and explained my puppy's situation, but her attitude was awkward. She looked at me as if I didn't understand the language. While I understand there can be language barriers since English is not my native language, her demeanour felt rude and disappointing. -Place not recommended.

posted: 08/08/2024

Overall had a terrible experience at this vet. Went for an annual check up and it ended up costing us almost $1000. Pressured us into doing extra vaccinations (rabies, etc.) for our indoor only cat. The actual exam was less than 15 minutes and at no time did we feel like she actually cared at all for our pet. Would not recommend to anyone.

posted: 12/16/2024

We have only the best experience at the West End Vet. Dr. Childs and her staff were very helpful and thorough when providing us with information for our decision making. The only reason we left West End Vet was because we were moving out of the country - where Nathan, one of the staff, was very organized and detailed in his assistance with all the documentation needed for our pups' move. We will always miss West End Vet! We were very sad when we had our last picture with Dr. Childs and staff. Thank you guys and hope to see you again one day!

posted: 08/17/2023

Once again Dr. Childs and her staff were phenomenal taking care of my boy. A very challenging issue arose and we were walked through all possible avenues diligently and respectfully. Without a doubt my veterinary office for life.

posted: 04/11/2024