Trout Lake Animal Hospital

My baby Happey visited the vet today because of an eye infection. Thankfully, Dr. Sran was an EXCELLENT doctor who addressed all my concerns. The vet tech and receptionist also provided great customer service. I highly recommend this clinic.

posted: 09/11/2024

Fantastic Animal Hospital. Top notch Vets and staff. They have cared for our senior cat and our puppy. We’ve visited for everything from routine health check ups, minor illnesses to surgeries and our cat’s end of life transition. They have always been knowledgeable, detail orientated, clear communicators, compassionate and respectful. The fur babies are always given the highest quality of care. Our puppy is always happy and excited to visit his friends at Trout Lake. Highly recommend.

posted: 12/14/2024

My regular Vet was overwhelmed & could not book my cat in. She had a broken leg & bad infection. They recommend Trout Lake. They were outstanding. It was a long journey: first managing the infection, splinting the leg & keeping her sedated. Then the surgery, which included a pin & fusing the joint. Then the after care. Bast came through it all like a champion & today she is healthy, happy & active. The team at Trout Lake were with me through the whole journey & did excellent work.

posted: 08/19/2024

Super attentive staff, and hours that mean we don't have to take time off work to make it in. We always feel very listened to, and that the team want to find the best solution for our pet. We love that the dr stops to go through exam results with us and explain what might or might not be the problem.

posted: 12/28/2024

Poor experience the two times I have brought my cat here. There appears to be a lack of knowledge for those answering the phone (perhaps not techs, although they answer questions like they are). I was very unsatisfied with the vet and those answering the phones ability to critically think, or explain the different options to me. The vets do not help you with decision making, rather they lay out 10 different options for a course of treatment and make you choose, only stating the most costly options are feasible at this time. Overall lack of knowledge is disappointing. I was told I could pick up medications for my cat without having to bring him back in (specifically made sure this would be ok at my last visit) and when I called a week later, they insisted I bring him back for a recheck exam and refused to prescribe me the medication for nausea without physically seeing him again. I understand this may be for liability concerns, however these notes should have been in the system from the previous check up and conversation with the vet. Received lab work (bloods and urine) and half of the information regarding the results were not explained to me. I brought my cat to another clinic for a second opinion and they explained everything so thoroughly. Also, prescribed us two probiotics and insisted we have both when the vet at All About Cats said one would be sufficient . If anyone if looking for a good clinic, All About Cats in North Vancouver is wonderful. The examination was 3 minutes at Trout lake, compared to 15 minutes at All About Cats with them showing they truly care and want to understand the history of my cats issue and developing a care plan for him to ensure he his health and well being is being taken care of.

posted: 12/05/2024