Kerrisdale Veterinary Hospital

I really wish I could give more than 5 stars to Dr. Chen and assistants at KVH. I can’t even count how many times we have had our puppy in over the past 8 months and every experience with them has been wonderful. Our dog actually gets excited to go to the vet! We honestly do too, we learn so much from our calls with Dr. Chen. She takes the time to really listen to your observations before offering treatment options. She also asks for update emails to track progress. Her service standards are so above and beyond anyone else. The pricing is fair and you’re not automatically given the most expensive treatment plan, although it is presented as an option. I feel like Dr. Chen provides a lot of value added during her exams. It’s also nice to have a vet with a border collie since they are a “special” kind of breed :) If you can handle a phone call on speaker phone in your car, the covid policies are not inconvenient. We love KVH!

posted: 06/04/2022

We take both our cat and dog here. Our cat, who is a very anxious little guy, and doesn't like most people, absolutely loves everyone in the clinic, and I fully trust them with him. Our dog is 10 months old, and recently caught kennel cough, and they were able to get me in for a quick appointment, and were so kind and understanding with her. And, Dr. Craven is an absolute gem. We like this vet so much, that we drive in from Burnaby to be able to see them!

posted: 06/15/2023

Dr. Chen is simply amazing! We have been coming here with our pets for 5 years and have always felt comfortable and trusting with the care she and the techs provide. They take the time to listen, get to know you and your pet, and offer the best advice and treatments possible. Very thankful Dr. Chen and the Kerrisdale Vet team!

posted: 05/12/2023

Doctors are great except for one rude repceptionist Nicole. I have been here since years and years but SO disappointed today with this particular staff. My dog have been suffering from corneal ulcer and went to emergency last week. I guess she called in to book second visit consultation to have recheck done. However, she was not even clear why she called and even thought she called a wrong number. I was very confused by that time so I called her back asking did you try to book second visit with my dog? After I called back she knew what she was supposed to do. On the consultation day after I have spoke with my doctor, I forgot to ask one question. So all I asked was "when can my dog take a bath and should I keep giving him medication?" and the reply was doctor is busy and just ask the emergency....I was so shocked by her unprofessional reply. Why would I come here and pay for consultation then? Also because she is not trained properly and due to her miscommunication, she charged me $100 more on the invoice. I explained to her I should be just charged for consultation today, then she rolled her eyes and just stood there without explaining anything. I was so upset and asked for another staff who has been always helping me and considering. And problem solved. Please train your staff properly.

posted: 09/14/2022

Took my cat to see Dr. Dodds as she was having diarrhea and our regular vet was closed. The receptionist was quite standoffish and didn’t even greet me upon arriving (once the appointment finished I stood at the desk for 10 minutes waiting to pay without even an acknowledgement). Once we got into the appointment it seemed like he had other things to do as it was so rushed. There was no physical exam and no questions/testing even offered to find out the root cause. In and out in 15-20 minutes, there was very little compassion towards my cat and he also didn’t bother to tell me how long the medications would take to be in effect. Decent enough vet, but so rushed and didn’t feel like they even cared.

posted: 12/12/2022