Canada West Veterinary Specialists & Critical Care Hospital

Brit

We received exceptional care and service at Canada West during a critical time for our 1-year-old cat diagnosed with IMHA. She required immediate life-saving treatment and stayed in their ICU for 7 days. The staff provided frequent updates, which we greatly appreciated. We feel incredibly fortunate to have had access to such a facility when it was most needed. Dealing with the emotional toll of a sick pet can be overwhelming, and we learned from past experience the significant financial strain it can cause. Having pet insurance, made all the difference. Without it, we would have faced a $13,000 bill. She really received the best care, and we are so grateful for Canada West!

Jun 17, 2024

denise drew

Just lost the sweetest dog i ever owned. Had the privilege of loving her for 15 yrs. My little Lily ❤️ The staff here helped me through this day . They demonstrated patience, kindness and professionalism. Thank you Dr Pasquale ❤️ Thank you to the young girl at reception for guiding me there by phone through my tears ❤️ Thank you to the vet assist for her patience and kindness while i said my goodbyes❤️

May 30, 2024

Noelle

Very lovely and kind doctors and staffs. Medical fees were expensive, around ~$4500 total, but only cause I didn't have pet insurance so guessing the other reviews likely did not have either. I could not pay in full so the doctor allowed me to pay it in parts every visit. Sorry I can't remember the names of the doctors. But everyone there took care of my cat Summer (15.8 y/o) with a lot of love and care. The veterinary clinic felt like a second home, it was comfortable and made me feel like I could tell them any concerns without judgement. Unfortunately Summer has passed away 9/23/23, but the staff were very supportive and helpful during the process.. It's very hard on them when they have to tell the news. I hope the doctors take well care of themselves.. It's awesome they are 24hrs though. They have air purifiers on at all times, anxiety blankets, water, hand sanitizers, cleaning wipes, clean washrooms.. they also have a quiet room for when you want to have some time with your pet. I definitely recommend Canada West Animal Hospital

Mar 19, 2024

Amanda Baia

Although our visit to Canada West was a heartbreaking one, as we lost our sweet boy, the whole team was extremely helpful and sincerely kind. From the moment we rushed him through the doors to the moment we had to say goodbye. Their knowledge and dedication helped us through a difficult decision and their patience and compassion helped us through the hardest moment of our lives. We loved our Ola more than anything in this world and we’re so grateful to the whole team at Canada West for loving him and taking care of him like one of their own.

Jun 25, 2024

Bobby

I would strongly advise against visiting this clinic. They label themselves as an emergency facility, but my experience suggests otherwise. It took them over eight days just to provide basic lab culture results and to review a CT scan. My regular vet, who isn’t an emergency specialist, would have had these results within 24-48 hours at about half the cost. I brought my dog in because she was limping and wouldn’t put weight on her leg. After spending over $4,000, I’m still waiting for any information from the CT scan or lab report. There has been no follow-up, no treatment plan beyond what my regular vet had suggested, and no proactive communication from their side. This clinic seems more focused on extracting as much money as possible rather than offering genuine care. Unfortunately, this is my second disappointing experience with them. The first time, I reached out directly to share my concerns without posting publicly, but I feel compelled to share this now. I would strongly recommend exploring other options if possible.

Nov 8, 2024