Peace Arch Veterinary Hospital

teresa ulrich

Brought my beautiful 8 month old British short hair here to get fixed. Took him in a couple days before hand and payed several hundred dollars to make sure he was healthy and good to go for surgery. They told me he was so strong they had to sedate him to get the blood work. Said he was super healthy and good to go. Took him in a couple days later and he got fixed. Three days later I got home from work and he was breathing really strange so I called the office and they had me come in. They were so rude and told me I had to take him to emergency and that whatever was happening with him had nothing to do with the surgery. Took him to emergency and he was coughing up blood and it was coming out his nose. He died. My beautiful healthy baby just died. They never contacted me and passed it off as if he had an underlying condition. Why did I pay all that money to make sure he was good for surgery??? This place is a joke. They don’t care about you or your animals.

Oct 3, 2024

Inge Vanlankveld

My boys are very happy when they see their favourite assistant Katherine. All their treatments what they had to be done are every time explained to me. My boys are Peterbalds and the first of their kind in the veterinary. But if they need a treatment the vet and assistants make sure they know about the breed. We are very happy and pleased with Peace arch veterinary hospital.

Dec 29, 2024

Eric Grant

I have had only positive interactions at this clinic when I bring my kitten. The staff are kind, knowledgeable, and appear to recommend and perform only what is best for my pet. The quality of care seems on par with, if not above, other vets in the area. My wife and I each had one concern, but neither was related to the quality of their work. First, my wife was uncomfortable with vaccinations being done in the back rather than in front of us. While the vet explained the reasoning, which made logistical sense to me, most other vets we’ve visited perform vaccinations in front of pet owners. Several pet owners we’ve spoken to also prefer this approach as it puts them more at ease. Secondly, after one visit, we noticed a clear "2" mark in our kitten's ear. While it rubbed off after a day, it was unsettling. The vet assured us they did not make the mark, and I believe them, but we’re unsure where it came from since it wasn’t there prior to the visit. Regarding pricing, there may have been a misunderstanding between my wife and the clinic staff when discussing the cost of vaccinations. My wife recalls being quoted $250 for both rounds of vaccines, but we were charged $438 in total. While there may have been a miscommunication, $438 for two rounds of vaccines feels high compared to other clinics. Additionally, I chose to have my kitten neutered at a different clinic because their quote was less than half of what I was quoted here. I would encourage this clinic to consider being more cost-competitive and to provide the option of performing simple procedures, such as vaccinations, in front of pet owners. This transparency could enhance customer satisfaction and trust. Overall, I hope this feedback is taken as constructive criticism to help the clinic improve its services. I also encourage future customers to communicate their expectations regarding costs and procedures to ensure a smooth experience.

Dec 20, 2024

Robyn de Montreuil

****Edit to owners response, every negative comment being responded to this way is a definite red flag. June 14th was the final time I called and my dog’s records were finally sent and no, I have not made a bad review about my previous vet, they were lovely. Unlike this practice**** Very expensive and when I tried to get my dog’s records sent to a new clinic it took 2 months and multiple calls from myself and the new clinic. Only to be told I had a balance remaining, which nobody had contacted me about the hold up. Transferring my dogs records was really important as he was getting worse and the new vet wanted to see what happened previously. I did not enjoy my experience at this clinic.

Jul 28, 2024

Emma Proulx

Dr. Gurbinder was very professional and thorough with his examination of my cat Luke. Luke was experiencing a high fever and was very lethargic. I opted out of getting X-rays and bloodwork done and just got Luke to receive IV fluids and antibiotics. The vet assistant was very professional and she was very helpful when I needed help understanding what Luke needed done for aftercare. Luke came out looking much better than he did coming in. The clinic was very clean. Prices- I paid 546ish for exam and iv fluids, if I got blood work done it would have cost just under a grand. So I figured starting with iV fluids first and see how he is later. I will make an update in a couple days.

Nov 15, 2024