Richmond Animal Hospital

Mich Elle

Where do I begin… Bugsy came in and had surgery done in September by Dr. McDermott and was healing very nicely when I discovered a lump a month later on his back paw. Dr. Fisher took samples of the lump - we got the call that Bugsy had one of the worst types of Cancer and had to have surgery to have it removed as soon as possible! Dr. McDermott performed a surgery that I am truly unable to articulate into words what a masterful job he performed! This man took an undertaking of that of a plastic surgeon with his expertise. Where this lump was situated was in such a difficult position and place with such little skin, tissue and meat to work with. Dr. McDermott pulled an absolute miracle that Bugsy didn’t lose a toe as it was closer to the joint but he saved him from a second surgery and was absolutely masterful and beyond skilled. He truly exemplifies and embodies grace, tact, diplomacy and is so down to earth. Dr. Fisher is new to Richmond Animal Hospital and they are truly lucky to have an addition like her on board. She exemplifies professionalism, compassion, empathy, knowledge and exudes so much warmth. She truly is a valuable asset. We are eternally grateful to Dr. Fisher for having taken the samples that day for us. The faces of Richmond Animal Hospital that keep operations running smoothly that always greet you with a massive smiles and incredible love and warmth are of Josie, Amanda, Miranda and Michelle. No matter how slammed they get they always make the time for you. They always greet you with the biggest smiles and make you feel all warm and fuzzy like you’re part of the family. They truly take an interest in your fur babies health and well being. They work efficiently, effectively they’re very precise and they both epitomize professionalism, compassion, empathy and emanate love and warmth. At the desk and in the exam rooms you’ll see the techs Brittany, Michael and Chris. These guys work tirelessly and deal with so much but I have only ever seen smiles on their faces. The first time Bugsy met Chris he gave her the runaround told her all kinds of stories and tried to be a thief, by sticking his face in the container and eating all the freeze dried liver off the examination table. She was so patient and so sweet about it and from that day forward seeing her I would fill her in on all his antics -he has many! Chris epitomizes professionalism, patience, warm, and understanding. One of Brittany’s encounters with Bugsy that I remember was one where he was wearing the cone and was pretty amped up. He had a lot to say and wanted out of the room and wanted to go home he’d had enough! We were wrapping things up Brittany had grabbed the meds and Bugsy managed to scrape his cone on the side of the exam table and paint chips went flying. Brittany looked at me I looked at her and at that point we both just started laughing. Earlier on Bugsy had heard the beeping from one of the machines - dog was having a procedure done and Bugsy starting howling in the room. He was just particularly funny that day. Brittany has a very soft and gentle side to her with Bugsy that I’ve seen in the exam room that was so sweet. She is very professional, gentle natured, down to earth, easy to talk to, and very patient. We have seen Michael in the exam room as well as at the desk on weekends. Bugsy has also given Michael the runaround in the exam room and tried to see how to steal treats but didn’t get away with it! Michael is very professional and very knowledgeable, quick on the draw and gets the job done efficiently and effectively. If you have any questions he’s not afraid to find out for you but is a wealth of information. The doctors at this hospital are by far exemplary and superb! Had it not been for them, the techs, front office staff - their team everyone without exception as everyone plays an important role and function. Bugsy wouldn’t be where he is today and almost healed thanks to every one of you. Thank you for everything you have done, are doing and continue to do everyday from the bottom of our hearts ❤️

Dec 29, 2024

Jules Tsao

I've been bringing my fur baby, Henry, to Richmond Animal Hospital since we got him, and I couldn't be happier with the care he receives. The staff is always incredibly knowledgeable and friendly, making every visit a positive experience. I trust them completely with Henry's health and well-being. Highly recommend!

Sep 2, 2024

Tario Sultan

Excellent service and professional staff. Highly recommended if you live near by Richmond. Other vets were fully booked and the staff at Richmond Animal Hospital was able to book me in urgently on a Monday morning. Dr. Ubi is super friendly, professional and took good care of my dog. Keep it up!

Apr 15, 2024

Sarah Leung

We brought our dog Lulu in today for check up and ran some blood tests to make sure everything was ok since she's been having itchy paws and biting her skin. Lulu is usually very anxious when she's at the vet but she was calm when Michael was addressing her concerns with us today. Michael and Dr. Mcdermott have been extremely informative and helpful during our visit and we can't thank them enough for their expertise!

Mar 7, 2024

Ryan Cole

My grandparents, parents, myself, and now, my kids have been taking our pets here, and we all greatly appreciate the phenomenal service and the kindness of the staff & doctors. I've had some of the happiest, and some of the saddest times of my life at RAH; whether it's our puppies & kittens very first inoculations, or when they have providing our loved ones with palliative care, the love and respect they showed was second to none. Thank you RAH!

Mar 10, 2022