BC SPCA Penticton Veterinary Hospital

My cat suddenly became lethargic and stopped eating and drinking . I took her in and saw Dr. Rook, a new Vet to us who does not know my cat. The appointment was a mess. Dr. Rook was unable to communicate effectively, displayed strange inappropriate behaviour and did not listen. The room was absolutely freezing and my very sick cat was shivering. At this point my cat had not eaten for almost 72 hours. I was sent home with fluids to give her and told to contact them if she continues to not eat because she could develop a fatty liver. I called 2 days later which would be 5 days of my cat not eating or drinking. Dr. Rook wanted to do bloodwork and x-rays and it needed to be done under sedation. I agreed and came back later that day to pick her up. After waiting for a long time in the waiting room Dr. Rook came in without my cat. They told me that the blood work was normal but that she could still have things that didn’t show up. Her abdominal x-ray may show that she has an obstruction, or it could be nothing?! This time I paid $760 combined with the first visit brought my total to $905. I was sent home with more fluids and antibiotics and was told that if she didn’t improve in 3 more days, tomorrow will be 6 days without eating or drinking, they would suggest surgery even though they aren’t even certain there is an obstruction?!? No info on how I can get nutrients into my cat I guess I just wait around for her to starve to death. I went out to reception and again my cat was not there, I had to ask for her and they didn’t bring her out till I had paid the bill and was ready to walk out the door. I guess they wanted to make sure they got their money even though they provided zero care. It’s just a guessing game and I have paid them every dime I have and had to borrow to pay them and for what??!! So I can go home and wait for her to die?! This is unbelievable! Completely and utterly dismissive. The response to my review completely undermines what I had said and what my concerns are. The vet did the same thing.

posted: 11/04/2025

Thanks Dr Rook for treating "Orange." Shes doing alot better and is walking around. Everyone was really nice with her, and i had a really good experience. Thanks everyone for helping our cat.

posted: 11/04/2025

I took my cat in with a U.T I and they were the only vet that could get him in immediately. They explained everything to me, provided medication and the fee was not as bad as I had expected.I will definitely be back for a follow up to see how he's doing in a couple of weeks and thankful for the wonderful service I received. Thankyou for everything.

posted: 10/05/2025

Nice building, the staff were friendly. The tech we had seemed either new to the job, or new to the building, didn't seem super confident and was a little unprofessional at times, but other techs seemed better

posted: 10/11/2025

I really wished I got to chose the vet I get to see here. Edit: my dog suddenly developed a ear infection from the last visit that was here, the vet insisted it was allergies and wanted me to put my dog on allergy medication to special diets, and other remedies. my dog was not able to eat after the infection got so bad shortly after on July 25th we took our dog to another place for a second opinion and I am glad I did, I am not a fan of the new vet here at the spca. Guessing just leads to more expensive vet bills and no real solutions to be found and my dog getting sicker and sicker. the one i went to actually took the sample under a microscope instead of just looking at it and giving me a guess or insist its fine when it wasnt. I can't speak for all the vets here, but I will be going elsewhere from now on.

posted: 11/13/2025