Kensington Animal Hospital

aleksandra

Very professional and knowledgeable staff. Doctors and vet techs are very experienced and compassionate and always willing to take time to answer all of your questions. The reception is extremely well organized and efficient. It s evident that everyone here is a big animal lover. I bring my three cats here, and they always get great care.

Oct 11, 2023

Olivia Johns

If I could give more than 5 stars I would, as someone who's worked in the vet field i've seen first hand how vets can charge you so much more than needed. I brought my puppy here when she had diarrhea, the vet was extremely gentle with her as she was nervous, he was up to date on the current practices and didn't up charge me for unnecessary tests. Recently I brought my cat here, he was blocked. When i told them I was unable to pay the amount for the initial estimate the vet went back to bring the amount down to something more feasible and they weren't judgemental at all. everything done they thoroughly explained to me. The techs and everyone else who works there has been nothing but sweet to me and my pets. The vet personally called me with an update and with every visit i've always had a follow up call next day to check in and see how my pet is doing. This is one of the only vets i've been too that I feel actually cares about the animals and is not in it just for the money

May 23, 2024

Kat

I was not able to get into my original vet last minute but needed to see someone for my kitty who had an infection in a previous wound. I was able to get in last minute for an appointment here and I wish I did not take it. The experience of my 8 minutes in the examination room left me in tears and my cat terrified and in pain. I explained to the vet she was in pain and to be gentle. He was not gentle. At all. By any means. He grabbed onto her wound so tight she hissed and swatted and she has never done that before: she was crying and it hurt her so badly. He did it once more and then I decided we had to go to another vet as I was not allowing them to continue to treat my cat in this way. They offered an antibiotic shot that I refused. He then made me sign the paper stating I was not accepting the treatment. He had SO many unnecessary add on for her treatment of an abscess totalling over $1400 in treatment. I had to pay $79 for coming into the room and having him be unfair to my kitty. I went to mountside animal hospital. There emergency fee is $200. Which I would gladly pay anytime for the attention they gave my kitty. They did not have to sedate her. They shaved her area. Flushed her out. And gave her antibiotics and pain medicine. While she sat calmly. No hissing or swatting or crying. The way a vet should treat your animals. My total bill was $360 including the emergency fee of $200. This vet is careless and they do not clearly care about your animals. I would never trust them to touch my animals again. And I DEEPLY regret paying the $79 for the 8minutes of him doing absolutely nothing but scaring my kitty.

Nov 1, 2024

Katherine Lee

Was able to get a same day appointment for my dog here on a Sunday, when our regular vet was closed. My dog had an eye infection which needed prompt treatment. The staff were helpful and the doctor was very friendly and kind to my pup. He did a thorough examination, provided a quote for the suggested treatments before proceeding, and explained everything that was done. I have been to a number of vets in the Lower Mainland and was pleasantly surprised with my experience here. Thank you Kensington Animal Hospital for the excellent care!

Mar 10, 2024

Kay Ng

All the vet techs were so great!!! The vet was nice and clearly an animal lover Update: had to come here for my kitties back issues and they were so prompt and friendly on the phone. Dr. Sindhu called me personally to update me. I also really like how he calls the pets baby like “Gus baby”🥺 The results were thorough and staff are always so incredible!

Aug 29, 2022