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Do Not Buy
If you file claims with this insurance, your premiums go up. I got no notice and my auto payment was more than twice what it had been. There is a class action suit against them because they have no ceiling for how much they can raise your rates.. they are also obtuse as to what they cover, especially prescription medication.
Insurer: Healthy Paws
By: Alice
MUCH more trouble than it's worth
I decided to try using pet insurance for my healthy dog. After paying 3 months of premiums at $62.97 per month plus a $12 enrollment fee, my dog got sick so I brought him to the vet. I made a claim for the $99 fee. As demanded by MetLife, I uploaded 12 months of SOAP records including the visit in question. I uploaded a 2-page invoice AND the receipt for payment. What a waste of time. First MetLife contacted my vet for the same documents I had already uploaded. Then MetLife claimed my invoice was obstructed. When I called and pointed out that I submitted a two-page document, first page a plain invoice and the second page the invoice with the receipt stapled to the top, the claim rep said that was not how it was submitted. I walked her through reviewing my submission. She still implied I had submitted two claims because THEIR SYSTEM had glitched and separated the two-page document I uploaded. I was frustrated with this person so I asked for a supervisor, was put on a 10 minute hold, then they came back and said the supervisor was not available. Later she accidentally admitted she had spoken to a supervisor. I decided to cancel. THERE IS NO WAY TO CANCEL ONLINE. You need to CALL, wait on hold, ask to cancel, then they send you an email with a form you have to complete. What a waste of my time, not to mention 3 months of premiums. Oh and by the way, when I asked, she told me the claim was denied anyways :-) DO NOT DO IT!
Insurer: MetLife
By: Rebecca
I have had pet insurance with Embrace…
I have had pet insurance with Embrace for 9 months now. They are very helpful and reimburse you with in days of your claim. Very sweet and knowledgeable.
Insurer: Embrace
By: simcikmary
Super easy to submit claims
Super easy to submit claims. So far no issues with policy not being honored
Insurer: Spot
By: Cynthia Beevers
Unclear when it is starting
Unclear when it is starting
Insurer: Nationwide
By: customer
Very Professional
Very Professional, along with be very easy to work with.
Insurer: Pumpkin
By: Bob
I have a senior pet and it’s been a…
I have a senior pet and it’s been a challenging period. Even though her medical bills were not approved at first, I’m glad MetLife had a process to hear from me and my pet’s medical care team regarding the details and the explanations. I’m thankful her medical bills are now very thoughtfully considered and approved - thank you for giving us the peace of mind, MetLife. Appreciate it
Insurer: MetLife
By: AR
Great reimbursement could be faster
Great reimbursement could be faster
Insurer: MetLife
By: AR
Easy to submit claims.
Easy to submit claims.
Insurer: MetLife
By: customer
Highly Recommended
System is user-friendly. Claims processing time is prompt.
Insurer: MetLife
By: Marilyn Luque