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Service Excellence
For the last 4 years I have been with Trupanion. When my first dog died, they were very empathetic calling and sending a written note. Very thoughtfull. Thanks. But beyond that, what keeps me with Trupanion is their fantastic efficiency in processing and approving claims. Be it while utilizing their approved veterinarians network or requesting refunds, their service and speed is first class.Thanks. To this date, I would not have a pet if Trupanion is not part of our extended family. Thanks for all you do for us owners and for our pets.
Insurer: Trupanion
By: Pedro
I am enjoying my experience with this…
I am enjoying my experience with this pet insurance. Best price.
Insurer: Nationwide
By: customer
Easy to figure out online.
Easy to figure out online.
Insurer: MetLife
By: Christine Spatig
I have insured 4 dogs with Trupanion…
I have insured 4 dogs with Trupanion and I have had no regrets so far. My dogs get the help they deserve when needed for over 15 years and counting!
Insurer: Trupanion
By: M Patterson
It was user friendly and very intuitive.
It was user friendly and very intuitive.
Insurer: MetLife
By: Mark
The app doesn’t work correctly
The app doesn’t work correctly. It doesn’t allow you to type a question or answer a question that the bot asks. The premium is so high that the amounts reimbursed makes it not worth having. It is the biggest regret I’ve ever had with an insurance policy.
Insurer: Fetch
By: Brendan Ortenzi
Customer Service Rep was of great help…
Customer Service Rep was of great help getting the account established and apply all the discounts available for us.
Insurer: Embrace
By: Everett Nelson
Helpful customer service
Helpful customer service
Insurer: Figo
By: Zane Svendsen
I should have been able to add my…
I should have been able to add my existing cat to the family plan in a simple step.
Insurer: MetLife
By: Amber Lowenthal