217,169+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,169 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer service process is BRUTAL
Trupanion’s customer service process is so brutal. They changed my policy with no notice or explanation. When I followed up, I chatted each time with a polite but unreasonably detached-from-the-past-conversations agent who promised they would get it fixed. The next conversation with a new agent would start anew, they would introduce a new step or piece of information or reason why things weren’t progressing that no one had ever mentioned before, and confirmed that the person before them did nothing to act on the thing they said they would do. Unbelievable gaslighting and incompetence in the process. It must be their shtick to get rid of clients with payable claims- drive them to insanity until they give up.
Insurer: Trupanion Canada
By: Amy
LIFE SAVERS
My 4 year old dog was just diagnosed with diabetes. This company has made the claims process so easy! I am so greatful that I picked this company for my pets insurance.
Insurer: Pets Best
By: Brandi
I will be canceling this service
I will be canceling this service, MetLife is horrible. I BBC am going back to nationwide
Insurer: Nationwide
By: Shirley
Pet's Best for 7 years
I have faithfully been with Pet's Best for nearly 7 years. Extremely easy claim submission. Turn around for reimbursement has continued to shorten over the years. In every claim I have been satisfied with the decision and reimbursement. They are always very helpful in Customer Service. I would highly recommend their insurance. Obtaining their insurance when I purchased my puppy was one of the best life decisions I have ever made. Keep up the excellent delivery of your product!
Insured
Medical records were provided within one month of claim. Claim left open for over six months. Claim for or oral surgery denied because symptoms of inflamed gums present. Inflamed gums do not place us on notice that surgery was required. DO NOT USE THIS CARRIER.
Insurer: Pets Best
By: Mark
Todd was really friendly and helpful
Todd was really friendly and helpful. I had nationwide for 8 yrs for my older dog and have nothing negative to say
Insurer: Nationwide
By: customer Stephanie
Over-Grooming
Our beloved cat, Patches, is engaging in over-grooming, and Pets Best has been incredibly supportive as we go through the trials and errors of various medication’s, bloodwork and vet visits. She looks like she is not wearing any pants, because she is bald from her back down.. Now, she has chipped a tooth which has exacerbated the over- grooming and is having it removed, which we hope helps. Pets Best has helped us through the process, - being compassionate and understanding as we try to get our baby back to health.. We highly recommend their service.
Thought I would get more of a…
Thought I would get more of a reimbursement for spay procedure.
Insurer: Pets Best
By: Rick Carrow