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unreasonably asking for previous medical record as a rejection excuse for not covering the claim
When we signed the contract, there was no mention that we should have and keep all records for our pet. However, while our spending meets the deductible line, Pumpkin starts asking us for all the records from the born of our pets. Even a tooth cleaning claim. The thing is, our previous pet hospital does not give us medical records, so there is no way for us to obtain any medical records once we drop out of Banfield. We've reached out to explain our situation and request an explanation, but the claim was rejected the day after. Also, all of our claim were rejected after the deductible line was met. Very bad experience.
Insurer: Pumpkin
By: Alyssa
Quick easy process and reply
Quick easy process and reply
Insurer: MetLife
By: Lori Gehrke
Very expensive
Very expensive and after not wanting the service got plenty of e-mails.
Insurer: Fetch Canada
By: Ooly Schacht
Reliable with quick turnaround
I've had Healthy Paws insurance for my dog for the past 12-13 years and I'm glad I chose them so many years ago. I appreciate that they make the claims process simple and reimbursement is quick!
Insurer: Healthy Paws
By: Reina Fong
Always easy to submit claims
Always easy to submit claims, get coverage and very helpful if need to contact. Always friendly and would recommend Trupanion!
Insurer: Trupanion
By: Daniel Myers
Do a little better.
A bit pricey and the fact no one told me. There was a 2 week waiting period
Insurer: Nationwide
By: doug anderson
Fast and knowledgeable
Always provide fast and knowledgeable services for our pets!
Insurer: Embrace
By: Patricia
Embrace Needs All their employees to be as Great as Dani and Tiffany !!
My experience with embrace was very good after we had to confront an issue between them and the vet center I am with! They were receptive to my issue and fortunately they sided with me after the vet told them a Lie about a Pre existing diagnosis? So Great on Embrace and Tiffany and Dani were GREAT and absorbed my frustration with grace and kindness. I would recommend Embrace to All Pet owners. Much thanks. David✝️
Insurer: Embrace
By: David
Filing claims is always easy
Filing claims is always easy. Just follow the prompts and everything works. Payment (once deductible is met) is always prompt.
Insurer: Embrace
By: Bo
It's been Great!
It's simple and easy to send claims. You get paid right away. No hassles. It's been great!
Insurer: Trupanion
By: Y Perez