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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Merlock
Excellente couverture, choix de déductible et facilité d’inscription
Insurer: Trupanion Canada
By:
I HAVE ALREADY RECOMMENDED YOU YOUR CUSTOMER SERVICE IS EXCELLENT
I HAVE ALREADY RECOMMENDED YOU YOUR CUSTOMER SERVICE IS EXCELLENT
Insurer: Trupanion Canada
By:
My aging Dog
I put in a claim for Heidi for anything new and Trupanion is always willing to cover me
Insurer: Trupanion Canada
By:
First large clam
Process was easy and quick.
Insurer: Trupanion Canada
By:
really fast and all the customer service are so helpful and friendly.
really fast and all the customer service are so helpful and friendly.
Insurer: Trupanion Canada
By:
Trust Trupanion ! Excellent Service! ??
Trupanion informed us at every step of the surgery for our Lola: the preassessment, what will be covered and will not be covered, and after the surgery the service was efficient and accurate and the emails from Trupanion were caring and informative.
Insurer: Trupanion Canada
By:
Appreciate your time and help.
Very good service. Thankyou.
Insurer: Trupanion Canada
By:
Pumpkin does an excellent job…
Pumpkin does an excellent job processing claims! The process is easy & claims are completed quickly.
Insurer: Pumpkin
By: customer
Trupanion: Your Pet$ Best Companion
We've had all but one of our pets, dogs, insured with Trupanion after nearly going bankrupt paying for chemo for our first pet, a Rottweiler diagnosed with melanoma. We learned the hard way and enrolled after researching for insurance companies. We chose the best! While the monthly premiums seem unnecessary, it all pays off in the long run. We're currently paying for chemo for another one of our fur babies. We couldn't do it without Trupanion! We submit the claims after the weekly treatments and gave approvals by the end of the week. The checks arrive in the mail the following week which makes paying off the credit card easy. I cannot recommend it enough as their customer reps are always friendly and knowledgeable. We love Trupanion!
Insurer: Trupanion
By: Aicila Oremor
Be very careful with Embrace
As all insurances companies exist with the sole intention of denying as many claims as humanly possible, this one is no exception. We were literally within "hours" of the time period required for the policy to go live, and they denied us. We felt that they were truly "splitting hairs." Several emails and conversations with them yielded elusive responses, coupled with extensive instructions about how to file an appeal. Certainly those details were also intended to discourage the average person, as they were involved and time-consuming. There was no effort to understand the unique circumstances we found ourselves in with a new puppy, even though I went to great lengths to explain. Also, we received a card in the mail indicating that our prescriptions are covered, so when I inquired about that, again, I received a convoluted, roundabout reply. Again, the bottom line was they were not interested in applying any logic or human element of understanding. We were not sure what was going on with our new puppy, and neither was the vet, so he erred on the side of caution and prescribed meds. We later discovered there was no need. In any event, the entire lame experience was all about "pushback." We spent a great deal of money and received nothing in return.
Insurer: Embrace
By: christine