219,884+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,884 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims take weeks, no customer service
Very disappointed. Lemonade has paid out two small claims, and a third is in process--and has been in process, for weeks now. The insurance is reasonably priced, but the claim experience is an ordeal. Essentially the consumer has to do the work the veterinary office would normally do in submitting the claims. Two of my three claims have gone into "Lemonade Limbo." Any attempts to contact customer service result in a response from a chatbot. Chatbot messages forwarded to "the team" will get a generic email signed by a human, but it is only a boilerplate message. "You will hear from us soon." They need to use another word, because over three weeks is not soon. There is no way to talk to a person, so the claim process is unsettling. Ease of claims and rapidity of payment are what Lemonade sells, but that has not been my experience.
Insurer: Lemonade
By: Marie
When you need Trupanion, they're there for you
I love Trupanion because of the broad coverage and no payout limits. At the end of the day, that means when you need them, they are there for you.
Insurer: Trupanion
By: Richard Fife
Great Customer Service
Great customer service!
Insurer: Lemonade
By: Suzanne
ASPCA Pet Health insurance…appreciation for their phone representatives
Somehow in my signing up for ASPCA Pet Health Insurance, I ended up with 2 complete accounts, with 2 different account numbers and both charged to my charge account. Upon receiving the "welcome to our community" for each account, I realized I had 2 accounts for the same pet and called to let ASPCA know and try to cancel one and continue with one. Kelly in Akron, OH began to work on my problem, promised to call me back with the results. Which she did the following morning. I am so grateful ASPCA has phone reps who are willing and able to follow thru solving the problems and fulfill their promises.
Insurer: ASPCA
By: Pendra Wood
I have had Trupanion for a very long…
I have had Trupanion for a very long time and through a lot of dogs and without the coverage I would not have had additional time with all of my oh so loved dogs. The coverage they offer is top knotch. They have always been helpful and kind and I strongly recommend them.
Insurer: Trupanion
By: MMC
Easy Claim Process and Great Insurance All Together
Really easy process to do a claim. I had no problems and it was pretty fast. I believe that their rates are really good with the deductible I choose. I'll be keeping my girl here for sure!
Insurer: Pets Best
By: Marnie Hamm
Thanks Trupanion from Parents of a limping Fur Child
I am very happy that we didn't have to choose to just treat a symptom because of cost. Our 8 month Mixed Large Breed pup (Olde English Bulldoggee/Dogue du Bordeaux) was Limp around the house, refusing food, wipering in pain for no clear cause. We had the confidence to do X rays and Bloodwork and get him the best care possible. This full work up allowed us to be fully informed. We can change his wellness care, food,and get him pain control and treatment. Without it we would only be giving him meds based on Vet's best guess. We know we are committed to him for the long haul and love that Trupanion is there direct access with our Vetanarian Clinic. QUICK approval for the Claim. I am very pleased. When your Fur Child is ill any reduction in costs is welcomed well worth the monthly premium. Thanks Trupanion
Insurer: Trupanion Canada
By: Maria Vaillancourt
Excellent!!
First time buying pet insurance, having adopted a special needs, 4 year old cat, who had been found in terrible condition. After approximately 9 months of rehab, we saw him & adopted him. Tara, the agent who assisted me, was very knowledgeable, informative, & her overall customer service was excellent, helping me determine what coverage & budget was best for Francis. I enjoyed the entire process. Thank you. Marie
Insurer: Pets Plus Us
By: Marie
I AM IMPRESSED!
I am impressed. I wasn't pressing for reimbursement, but it took a few months, but I'm just grateful for the service. I was also informed of the delay from the beginning...which I appreciate. Having PetsBest is a weight off my shoulders because caring for my furry kid is something I can do without the added stress of having to decide if I should have my furry kid suffer because I am financially strapped or having access health care. I know that pet insurance is a luxury to some, but the benefits and security of having it out weigh the cost by far!
Insurer: Pets Best
By: Aileen Guerrero