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Basic
You sent me three notices that my credit card was declined, when it was not. You cancelled my plan when I have a receipt. Additionally when I asked your text rep a question about stomach tacking she basically didn't know the answer, giving me a maybe as an answer. Wow!
Insurer: ManyPets
By: customer
We have been customers of Embrace for…
We have been customers of Embrace for over 5 years and they’ve made our lives so much easier when caring for our pets. I really like their customer service and how easy the app is to use. Our vet is a fan, too!
Insurer: Embrace
By: Nicole Garces
So glad I called!!!
I had some questions about a claim and called the customer support line. I was speaking with an actual person in just a few minutes. The representative was very friendly and made sure that all of my questions were answered thoroughly and accurately. She was able to email me all the information needed to process my claim while on the phone with me. She stayed on the phone with me for almost 45 minutes and made sure that I understood and received everything via email before getting off the phone. I am highly satisfied with the customer service, and I will not hesitate to call again!
Insurer: Nationwide
By: Melissa M.
Trupanion is awesome
trupanion has been great. Customer service and 24/7 chat available is a life saver.
Insurer: Trupanion
By: Brittanny
Trupanion is a lifesaver (literally)
We have always had good experiences with Trupanion. One dog is a medical challenge, and the other as strong as an ox. You have helped us keep our weaker dog healthy.
Insurer: Trupanion
By: Jacqueline
Peace of mind
You guys are the best!
Insurer: Trupanion
By: Hollie
Trupanion is awesome
trupanion has been great. Customer service and 24/7 chat available is a life saver.
Insurer: Trupanion
By: Brittanny