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Everything seems to be very organized…
Everything seems to be very organized and everyone that I have spoken to has been very kind and helpful. Hopefully my puppers will remain healthy so I don’t have to go into it deeper than I have already
Insurer: Embrace
By: trompe loeil
Increased my premium over 50%
I have had ASPCA for my shih-tzu since 2020. I understand the importance of insurance as I work in an emergency veterinary practice. I am appalled at my recent policy increase from: $82.67 to $127.38 THAT'S OVER 50% INCREASE. I am aware of many different insurance companies available to me that are WAY CHEAPER. I am unable to transfer to a different one as my dog already has pre-existing conditions. It sucks, I know veterinary cost has increased and my dog is getting older BUT the rise in price seems exorbitant and exaggerated. I will not be recommending to any of my clients. * I already talked to costumer service on the phone
Insurer: ASPCA
By: Tina
First time purchasing Pet insurance
Great customer service the young lady whom waited on me was very knowledgeable very patient she did a marvelous job answering my questions .
Insurer: ManyPets
By: Ms. B
Could not complete enrollment online
I wanted to sign up online, but was unable to complete the process online and had to call.
Insurer: ManyPets
By: Stephanie Turner
I already had the quote from online but…
I already had the quote from online but called customer service to ask a few questions and decide what plan to choose. The representative was very knowledgeable, patient and pleasant. I ended up signing up today with no pressure on her part, that was appreciated. It was a good experience
Insurer: ManyPets
By: Donna Sauer
Good benefits compared to other…
Good benefits compared to other insurance companies
Insurer: ManyPets
By: Stella Felix
I was beyond pleased when I received…
I was beyond pleased when I received the 2 checks for Frodos emergency visits to the vet for foxtails. I spend more money on junk food than it costs me for the ease of my mind about outrageous veterinary charges. Thank you for how fast I was paid.
Insurer: Embrace
By: Jody H
Avoid
I only had them for a month and then looked elsewhere due to the lack of customer service I tried calling them two times and waiting over 20 mins the first time and then over 30 mins the second time and NEVER got a person I emailed multiple times with no response on the matter as well. I was very frustrated in the amount of time I was wasting just trying to contact someone. Let alone do anything else I looked more into them and it appears I am not the only one who has been ignored and unable to even reach someone to submit a claim, make changes or anything. I'm sorry but if you can't answer the people who pay for the service call or reply to emails there really isn't much use for ya. So now I am going with another provider I found on this website. Hopefully my experience will be better.
Insurer: Pets Plus Us
By: Ashley
Customer Service is top notch 💯 !
Friendly and kind customer service and very quick to check claim and send payment.
Insurer: Trupanion Canada
By: Susan C