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Always pleasant & helpful
Always pleasant & helpful
Insurer: Trupanion
By:
Always easy to work with.
Always easy to work with. Friendly. And very timely to process
Insurer: Trupanion
By:
We bought this policy over 10 years ago when our Toby was just a pup.
We bought this policy over 10 years ago when our Toby was just a pup. We continued to pay premiums with no claims in those 10 years, we had a healthy pup. While I started to second guess our need for the insurance those thought were put to rest last year 2020 was terrible and one of the worst things was, a car hit our toby. Well over 11 THOUSAND dollars in emergency vet bills later, we only paid 2 thousand dollars. We were sold on the policy, but recent events completely sold us on the company. This past 2 months we spent another 3 thousand dollars on dental work. We found out that emergency vet never x-rayed Toby's face after direct impact with the car's tire. On a routine check up, his regular vet discovered broken teeth below the gumline that needed extractions, a result of his accident that wasn't initially discovered. The extractions led to complications and colitis in Toby. Mind you this is OVER A YEAR after the initial accident. Well I'm am pleased to say this company was so stand up about everything. After submitting a little documentation, they rolled it into the initial claim, and did not charge us another deductible. 90% of another 3K bill was covered. Not only is the company stand up, but EVERY SINGLE AGENT we've spoken to, was nothing less than kind, compassionate, responsive, and competent. We couldn't be happier with Trupanion. It's the peace of mind , and financial security every pet owner needs!!!
Insurer: Trupanion
By:
Website is very easy to navigate.
Website is very easy to navigate. Very prompt attention to my claim, Made contact immediately and kept me informed of progress. I do wish the policy would cover consultations and examinations as I know it will take a number of visits to the vet to get a handle on the exact nature of Milkweed¡¦s allergies (Pemphigus Foliaceus) and how to treat her.
Insurer: Trupanion Canada
By:
Trupanion allowed us to concentrate on our pets health without financial worry.
Trupanion allowed us to concentrate on our pets health without financial worry. The animal hospital worked seamlessly with trupanion.
Insurer: Trupanion Canada
By:
My shin tzu has been into the vet on many occasions and this insurance hasn't helped with any of the cost many has been for the same thing
My shin tzu has been into the vet on many occasions and this insurance hasn't helped with any of the cost many has been for the same thing
Insurer: Trupanion Canada
By:
Just quick and easy because of direct billing.
Just quick and easy because of direct billing.
Insurer: Trupanion Canada
By:
It was a simple straightforward process online.
It was a simple, straightforward process online. When I had a concern, I was able to call for help. The customer service person was knowledgeable and helpful. I received a confirmation of the claims quickly via email, and the result of the claim was available faster than expected.
Insurer: Trupanion Canada
By:
I was going to choose a cheaper company for my dog insurance.
I was going to choose a cheaper company for my dog insurance. she was very knowledgeable of many other companies, and when i read all their fine print, i decided to stick with trupanion. In fact, I hung up and looked for jobs at trupanion, but found none locally. I love how much your employees believe and know about your company.
Insurer: Trupanion Canada
By: