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Happy customer
I am very satisfied with Spot Pet Insurance. The customer service team has been very polite and helpful on the phone. When I called about the status of a recent claim, I was quickly connected with an agent; I did not have to spend an hour on hold or navigating an automated phone system. I am also very pleased with the outcome of my claim. Spot reimbursed me promptly and fairly for my dog’s recent health emergency. Overall, a very positive experience.
Insurer: Spot
By: Alec Schley
Spot Pet Insurance has been invaluable…
Spot Pet Insurance has been invaluable to me. I got a 2 yr old dog that is now 3. He needed to be neutered, vaccinated and micro chipped so I signed up for preventative, not thinking a three year old would have illnesses and emergencies. Glad I signed up for it all. Didn’t really know what I was getting into…there are other issues. The last bill I submitted had a estimate included for an ultrasound that Spot never addressed. That’s why I gave them four stars instead of five. We are going ahead with the ultrasound… Don’t know if it will be covered or not. Hope so…they have been helpful so far.
Insurer: Spot
By: CJ
Trupanion customer service always goes…
Trupanion customer service always goes above and beyond to ensure customers feel appreciated and cared about. When my pet had a heart issue the bill was $10K which was anxiety provoking, but a refund of the covered portion of the bill was provided within 2-5 business days. Excellent service!
Insurer: Trupanion Canada
By: Kathleen Alexandra
Our little puppy had xylitol poisoning…
Our little puppy had xylitol poisoning ( through chewing gum or a piece of cake) at the park and had to be admitted into hospital for 4 days - the docs didn’t give her much of a chance to survive as her liver enzymes were off the charts - but she made it and spot insurance made it so easy for us - they kept their promise and we got paid within a week of our doggie getting discharged - these guys are good!
Insurer: Spot
By: Sanjeet Thadani
Very helpful
Very helpful
Insurer: Trupanion
By: Krystal
Very helpful.
Very helpful.
Insurer: Trupanion
By: Gina
very pleasant and helpful
very pleasant and helpful
Insurer: Trupanion
By: Dick
Excellent Pet Insurance
Very professional service, no issues with claims
Insurer: Trupanion
By: Rimma