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The claim submission process is…
The claim submission process is seamless and efficient. The customer service reps are always helpful and provide good customer service. The timeframe to be reimbursed is relatively fast.
Insurer: MetLife
By: customer
Used To Be A Good Company
I am so disappointed by Pets Best lately. You can't reach anyone in Customer Service, it took way too long to process my claim for a well visit, and while your website says my reimbursement was sent to my bank, my bank says there are no pending transactions from Pets Best. You used to be such a good company. Now I'm wondering if you're just understaffed, or if you're going out of business and not letting your customer know. Take a look at recent Facebook posts on your page - a lot of unhappy customers!
Insurer: Pets Best
By: Kathleen DeMarco
Covers SO LITTLE of the cost of every…
Covers SO LITTLE of the cost of every visit
Insurer: Spot
By: Joe Cohen
VCA Baring Blvd treated my lab as if…
VCA Baring Blvd treated my lab as if she was a member of the family and so did Trupanion..They both have been with us for almost 10 years,, as old as both our labs. We were kept informed thru the whole process. Thank you all.
Insurer: Trupanion
By: Claire Tiernay
Great company hassel free reimbursement
Great company hassel free reimbursement
Insurer: Pumpkin
By: Staci
nothing
just go slow and take your time
Insurer: MetLife
By: Sharonne Hillman
I submitted an entire PDF of invoices…
I submitted an entire PDF of invoices and an entire PDF including the visit notes and they only process part of them so I'm out like $600 and they're telling me I have to resubmit it all of those
Insurer: MetLife
By: customer
Always an easy experience and great…
Always an easy experience and great service
Insurer: MetLife
By: customer
Easy to sign up
Easy to sign up. I could see all fees and discounts with clear explanations. Number to call if any questions. Easy to understand details for all coverage offered.
Insurer: MetLife
By: Donielle Lewis
Pumpkin is the best partner in my pet’s…
Pumpkin is the best partner in my pet’s care We have insured four girls with them and we have never had any problems. Most recently, my dog is being treated for a lung mass and they processed my claim overnight due to the severity of the issue, and I did not request any special treatment. I am so pleased and will insure all my dogs with pumpkin.
Insurer: Pumpkin
By: kelly Baranowski