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AWFUL COMPANY!!! CANNOT BE TRUSTED
AWFUL COMPANY!!! I had this insurance for my dog for 2 years in the USA, when I moved to Canada I called them to ask to transfer my insurance over to Canada as I would be living here for a while. The insurance was transferred and I paid for the first month, after that they canceled my plan WITHOUT any warning, never sent me an email or text message or anything to let me know the insurance was canceled. I found out as I thought it was weird they were not charging me and went to look in the app. I have them a call to find out what happened and their answer was basically that there was nothing they could do and they had to send an authorization in order to re instate my membership without never providing me with a reason why it was canceled even tho I asked several times why. It has been a week since that and still they didn't get back to me. I tried to contact their costumer service again and the answer was " Is still under review, there's nothing we can help you with" DO NOT TRUST THIS COMPANY WITH YOUR PET. THEY ARE UNPROFESSIONAL AND HAVE NO CUSTOMER SERVICE SKILLS. Imagine needing them if you pet gets sick. AWFUL!!
Insurer: Fetch
By: Maria Thereza Nobrega Fernande
Great company
Great company! Highly recommend
Insurer: Trupanion
By: Alexis Higginbotham
Fast.
Fast. Easy. Reliable.
Insurer: Trupanion Canada
By: Angela
Friendly service easy to talk to and understand takes time to explain things so no confusion
Friendly service easy to talk to and understand, takes time to explain things so no confusion
Insurer: Trupanion Canada
By: Jessica
Trupanion was there for my dog Tyson!
I canât say enough good things about Trupanion! They have been there for my dog Tyson through his 2 surgeries and I am so thankful for that!?? I would definitely recommend Trupanion to my friends and family. Actually I already have?? Thank you Trupanion!!
Insurer: Trupanion Canada
By: Kelly
Allergies⦠real medical condition
Never had to wait no hassle direst pay in my account
Insurer: Trupanion Canada
By: Micheline
Avis assurance
Parce que je nâai pas essayé de faire une déclaration encore, mais pour le moment jâaime bien la façon dont vous fonctionnez
Insurer: Trupanion Canada
By: Camille
Trupanion looks after our Ebony!
Very fast response to the claim.
Insurer: Trupanion Canada
By: Ken
Great phone service
We were very pleased with the rep Kenny in Seattle. He was very well informed, answered any questions we asked and very pleasant to work with.
Insurer: Trupanion Canada
By: Eric
Wouldnât use another company.
Wouldnât use another company. Fast and effective.
Insurer: Trupanion Canada
By: Adam