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I wrote an 2 emails to…
I wrote an 2 emails to spotamazonatspotpetsins.com because I received an email for the promotion, but clicked on a different link signing up. I have yet to receive a response. I had to write out the word at instead of using the symbol because email addresses are not allowed. I am editing my review to note that within a couple hours of my review. I received a response to my inquiry. It is very much appreciated. Thank you!
Insurer: Spot
By: Dana Boskovich Tasic
Do not recommend for Pets with underlying "preexisting condition" - regardless of age or condition
Wishing Pets Best was able to help, but had to leave this group to search for another way to receive financial help when you are caring for an animal with a pre-existing condition. Under these circumstances, in order to provide the proper care my dog needs, PetsBest is not offering any help. Wish there was something like a 12 month waiting period but that does not even exist... Thank you for your response. My point exactly ... there's no point wasting money with any insurance company when none go to the extreme to cover pre-existing condition. I will always recommend to everyone to save your money to help your pet directly instead of wasting it on pointless things such as insurance companies! Heck... even humans get a break on pre-existing conditions. There should be companies out there that offer to help pet owners with a waiting period of 12-18 months then make exceptions on pre-existing conditions...especially on rescue animals when we try to provide animals with a loving place to care for them instead of neglecting them as you insurance companies are teaching others to do.
Insurer: Pets Best
By: Jennifer Lewis
Easy and Affordable
Bought insurance the day before our dog's first wellness exam. Once the vet had sent over the receipt and exam details, it was maybe 5 minutes to go through the claim process on the app for the bill, and the money was immediately transferred... I can't believe how easy it is to buy the insurance and file claims. Also, the policy we have costs less than any other provider we looked at -- and is more customizable.
Insurer: Lemonade
By: Connor
No communication - JOKE OF A COMPANY
No communication, no emails with policy number and no response when you want to cancel. Joke of a company. BUYER BEWARE don't waste your time. I will probably have to file through my credit card claim to get my money back for no services rendered after purchasing. Website faulty , app not able to log in and glitchy. You know it's bad when you wait on hold for 20 min for the customer service rep to say sshe doesnt know why the email is still not sending. After saying something is wrong with their website and to try the app, but if that isnt working to just cal back. Pass - how is the even considered an option for people?
Insurer: ASPCA
By: Heather Darger
Nice... but takes a while to receive your reimbursement
Great company and insurance, but it can take quite a while to receive your reimbursement payment.
Insurer: Pets Best
By: Alisha Turman
Very disappointed with your company's…
Very disappointed with your company's decision on my dogs dental bill of $1,900.00 denied claim. You use the excuse of not my policy not having ADDITIONAL insurance to cover, but yet my policy says dental is covered! So your telling me that when my dog gets sick you'll cover nothing because I don't have additional insurance to insure he's covered for everything that can/would happen to him even if god was blamed.
Insurer: Pets Best
By: John D Ceballos
It's been really easy
So far, I'm really glad I got the insurance. I was worried that it would take heaps of time make claims and then I'd forget about it. But Lemonade makes it so easy to make the claim that I just do it as soon as we get back from the Vet and I get a reply (and deposit) in a very reasonable time.
Insurer: Lemonade
By: Brad
Pets Best is "THE BEST" pet insurance company ever!
Pets Best is quite simply the best pet insurance company I have ever worked with. Premiums are very reasonable and the company's coverage is very comprehensive. They cover exactly what they say they will cover, no hassles, no excuses, no exemptions, and no denials. The process is quite easy, just fill in a one page claim and attach vet's invoice. Claim payment came very quickly. I am very very pleased with this excellent company.
Insurer: Pets Best
By: Steven
I would not recommend this company
Purposefully slow claims processing and Poor customer service +45 wait times. However, their automated bill process works quickly. Clearly shows company priorities. I have sent 2 emails to discuss claim but no response. I would not recommend this company.
Insurer: Pets Best
By: John
Very impressed with Pets Best
First time with Pets Best and very impressed. I just got coverage on my 2.5 yr. old himalayan and 6 month old Persian kitten. Impressed with the coverage plans offered, ease of insurance and no wait periods for service. So far excellent customer service.
Insurer: Pets Best
By: Pamela