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Easy to follow
Easy to follow. Wish the portal had more info/access.
Insurer: ManyPets
By: customer
Thank you Trupanion
I am so grateful to how speedy Trupanion is on all of the claims. My dog was hit by a car in Aug and fortunately is recovering. However his leg hasn't been healing well and I'm so relieved to have Trupanion coverage. And to have it managed so well.
Insurer: Trupanion
By: Linda
Healthy Paws pays off.
I have a delightful 11 year old Beagle. I purchased health insurance for her from Healthy Paws. It is somewhat expensive and premiums go up as she ages. Recently, her Vet discovered a mass on her spleen and recommended a splenectomy. That was done and thankfully the biopsy was negative. I have submitted at least a half dozen claims with Healthy Paws in conjunction with the splenectomy (lab work, ultrasound, surgery, post op labs, and medications). Each claim was handled promptly by Healthy Paws. Making a claim was as easy as uploading a photo of the Vet's itemized bill on the Healthy Paws website. All claims were processed in less than a week. Two of the claims were processed the day I submitted the claims. Healthy Paws even reached out to me by email to see how my pet was recovering after surgery. All claims were processed quickly and in accordance with my insurance policy with Healthy Paws. I insured my pet with Healthy Paws so that I would never have to make a medical decision on my beloved dog based on economics.
Insurer: Healthy Paws
By: WKL
My claim was paid expeditiously.
My claim was paid expeditiously.
Insurer: Pets Best
By: Rick
Trupanion comes through!
Have had trupanion since my dog was a puppy, now she’s almost 8 — haven’t needed any major vet services until now. Trupanion has been a lifesaver — prompt responses, prompt payments, zero hassles. I won’t ever be a dog owner without it.
Insurer: Trupanion
By: Ilona
Allowed me to care for my pet in the best way possible.
I subscribed mostly out of a strong recommendation from the shelter I adopted my cat from, thinking it was out of an abundance of precaution. My young and seemingly healthy cat, unfortunately, became very ill and I am forever grateful to PetsBest for having allowed me to offer my beloved pet the best medical care I could ever give him.
Insurer: Pets Best
By: catherine laplace
Customer Service is excellent
Customer Service is excellent! They are very helpful in answering my questions.
Insurer: Figo
By: BullyBreedMom
I did it all online
I did it all online. Fast and easy. All the information was available for me to compare products and make my decision. Thank
Insurer: Spot
By: Joseph Zintel
Good luck getting any sort of claim coverage
I would not recommend Trupanion to anyone. We have a French Bulldog who is now 5 and needed the BOAS surgery. Trupanion refused to cover it claiming it’s a “pre-existing condition”. Our vet fought them on this because there were no signs of this during her initial check up as a puppy but it’s a breed specific condition that can come up during their life so they still denied it. We went ahead with the surgery as she was having difficulty breathing and after some complications, she’s now fully healed, breathing normally and living a much better quality of life. Our vet has been fighting with Trupanion for several months and even Trupanions rep said it’s ridiculous not to cover this but low and behold, they have denied all of our claims. Our vet has exhausted all options and we’re left paying for a crappy insurance provider so we have “peace of mind” but they deny about 70% of our claims with some sort of excuse. Our premiums increase every year (with or without any claims). To top it off, they have told our vet that starting next year, they are going to “quietly” deny all claims related to a breed specific condition. Again, I wouldn’t recommend them. 0 stars if possible.
Insurer: Trupanion Canada
By: AM
Disorganized and terrible service
After taking over 3 months to approve our pets claim, Trupanion is only reimbursing $23.00 of a $300 bill. While I understand the deductible aspect, we had I am much more frustrated with the disorganization and lack of clear service from this organization. When we had submitted our claim, we were given a timeline of 3-5 business days to hear back. Each time we had followed up at the 10 day mark, 1 month mark, 7 week ,ark, 2.5 month mark, and 3 month mark we were told excuses each time as to why this claim has not been processed. They stated that they were waiting for medical records from BEFORE WE HAD ADOPTED OUR PET, waiting for records that we had previously sent over, and that "it had been escalated we'll call you in a few days!" After 3 months of follow up, they finally told us that they were waiting for 1 document that we had on hand and could have sent them the whole time! NO ONE HAD ASKED FOR IT UNTIL 3 MONTHS HAD PASSED! After basically paying for the vet visit, as well as 3 months of the bill (so about $650 total) we were reimbursed... $23.00. Trupanion needs to implement some sort of internal organization system so that they can properly care for their customers. I recommend using a different service.
Insurer: Trupanion
By: Sydney