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Great service, great coverage
Trupanion has always been transparent and compassionate, the associates I've spoken with has always been wonderful. I'm never happy with a premium increase but trupanion is great at keeping the increases manageable and the coverage is great. Most local vets direct bill which is also an amazing and very helpful service, especially for more expensive visits or recurring visits.
Insurer: Trupanion Canada
By: Sandra Wisman
Reliable and easy to use
I've been using Healthy Paws for years with all my dogs and my experience has been great. Their claim submission portal is easy to use and doesn't require you itemize only the items you need reimbursement. They do it and you just have to review. I never had issues with coverage and I already had to use the insurance for expensive treatments like cancer.
Insurer: Healthy Paws
By: Daniel Mundstock
Pets Best have wonderful customer…
Pets Best have wonderful customer service, timely, and always kind.
Insurer: Pets Best
By: Tessa
I and my Dogs are Canadian
I and my Dogs are Canadian, our thanksgiving was a month ago. Always about the USA, never about other countries. As for Claims well I am seriously thinking of Cancelling my pet insurance.
Insurer: Trupanion Canada
By: Bruce Hindle
My first time ever filing a claim and…
My first time ever filing a claim and was pleasantly surprised when my reimbursement was deposited in three days! Very happy with coverage, cost and service.
Insurer: Figo
By: Debbieustomer
BEWARE. I never write reviews but this needed one.
I never write reviews, ever. But, this calls for one. My dog has developed separation anxiety. He is one. Before talking to my vet, I contacted a Trupanion customer service representative to ask if the medication I am considering is covered and to look at my plan to ensure things are in place to go forward smoothly as this was my first time making a claim. I have had Trupanion since my dog was 8 weeks old to make sure nothing was pre-existing. I was told that everything was good and I just had to work my way up to the $700 deductible and then my medication would be covered 90%. This was a lie. I woke up today to an email explaining that my dog would not be covered as apparently I needed to purchase a specific rider policy for separation anxiety 30 days into starting my Trupanion account for my dog. I was NOT told this. I am now on a medication that is $127 a month for my dog (AFTER BEING ENSURED ALL WAS IN PLACE AND GOOD TO PROCEED) that will not be covered in any way as either way I cannot add the rider to my plan and it is now considered a pre-existing condition. Absolutely ridiculous. Talk to multiple representatives before starting a medication to make sure you aren’t in the same boat as me. Apparently that’s needed. Very angry and upset with the service and lack of transparency.
Insurer: Trupanion Canada
By: Kaitlyn Kilburn
Horrible Experience. Sneaky.
I never write reviews, ever. But, this calls for one. My dog has developed separation anxiety. He is one. Before talking to my vet, I contacted a Trupanion customer service representative to ask if the medication I am considering is covered and to look at my plan to ensure things are in place to go forward smoothly as this was my first time making a claim. I have had Trupanion since my dog was 8 weeks old to make sure nothing was pre-existing. I was told that everything was good and I just had to work my way up to the $700 deductible and then my medication would be covered 90%. This was a lie. I woke up today to an email explaining that my dog would not be covered as apparently I needed to purchase a specific rider policy for separation anxiety 30 days into starting my Trupanion account for my dog. I was NOT told this. I am now on a medication that is $127 a month for my dog (AFTER BEING ENSURED ALL WAS IN PLACE AND GOOD TO PROCEED) that will not be covered in any way as either way I cannot add the rider to my plan and it is now considered a pre-existing condition. Absolutely ridiculous. Talk to multiple representatives before starting a medication to make sure you aren’t in the same boat as me. Apparently that’s needed. Very angry and upset with the service and lack of transparency.
Insurer: Trupanion Canada
By: Kaitlyn
Great protection for your pet
Lemonade provides a seamless experience fueled by great technology. The claim process is easy and efficient. Everything is submitted via the app and my claims have been processed very quickly, some immediately! I also appreciate that the team at Lemonade (thanks Eileen!) followed up to check on my dog after her illness. I never wanted to choose between caring for my pet or paying a large medical bill. Lemonade was the perfect solution.
Insurer: Lemonade
By: Ryan
Quick and easy
Quick and easy
Insurer: Trupanion Canada
By: Ashwini
It meets our needs.
The process of claim is prompt and efficient. Thanks for your teams.
Insurer: Trupanion Canada
By: Michael