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The communication has been inconsistent…
The communication has been inconsistent and sporadic. It is not detailed. I received an email stating payment was declined but I had notified them the card was stolen and needed to be corrected. Then, the claim status came back as changed with a claim amount of $0.00 but the invoice amount submitted is $931.85. It makes no sense.
Insurer: Embrace
By: Heather Holleran
Good
Good to talked with your customer service people
Insurer: Spot
By: xingdong wang
Very happy client
The response time was faster than I thought it would be. Super fast reply and very professional.
Insurer: Pets Best
By: Dede Burkholder
First time I filed a claim
First time I filed a claim. I was not sure if I was going to be reimbursed for what I thought I was. I paid the vet bill and filed the claim. I knew my deductible would be subtracted from my bill as well as my 10% co-payment. The amount I was reimbursed was within $6.00 of what I figured it would be. I am very satisfied and although I wish I don't have to file another claim on behalf of my pet, I completely trust this company!
Insurer: Pets Best
By: Ken
Twice you haven’t approved my dog’s…
Twice you haven’t approved my dog’s claims that I sent in. I’m really not sure Costco puts their name on your company.
Insurer: Figo
By: Rich Young
Effortless Claim...thank you Trupanion!
Our 9 year old Golden Doodle unfortunately suffered a Cruciate Ligament Rupture and required a surgery known as TPLO. The veterinary clinic dealt directly with Trupanion and Trupanion covered 90% of the $4700 bill with no hassle or issues. They even paid the vet directly so I only had to pay the difference from my pocket vs paying the whole bill and waiting for reimbursement. We have been with Trupanion since our Golden Doodle was 10 weeks old and they have always been excellent to deal with. Insurance is something you pay for and hope you never have to use. It is nice to see a company stand behind their claims. Highly recommend using them for your pet's insurance provider. Thanks again Trupanion for being there when we needed you!
Insurer: Trupanion Canada
By: Mel
It was so easy to sign my older dog and…
It was so easy to sign my older dog and my new puppy up for Spot. I am just glad that I was able to get pet insurance to help with either accidents or unexpected sicknesses to come up. Thank you for the easy registration too. Thank You again Carla Mutter
Insurer: Spot
By: Carla Mutter,
Embrace canceled my account for me when…
Embrace canceled my account for me when my dog was euthanized, so there was no record of what bank account the insurance payout was sent to. I wish they had saved that information. They said they sent the money, but I didn’t receive it and when I called to inquire about it they couldn’t tell me where they sent it to. They put in a search for it and told me they would contact me to tell me what they found out. They never called me. I was forced to contact my ex-husband to ask him if the money had been deposited in his account, which it had and that was fine. I just wish they had included the last few digits of the bank account in the email saying they had sent the money and/or not erased all information about my account before one of us had received the payout.
Insurer: Embrace
By: Elizabeth Ihde
Monica was wonderful
Monica was wonderful. She called me back with the discount code to make sure I was getting my employer discount.
Insurer: Prudent Pet
By: James Tamburini
Just signed up but positive experience…
Just signed up but positive experience this far. Representative called me to explain the policy and make sure I didn’t have any questions. She was very friendly and helpful. Submitted my first claim today and it was super simple. Took pics of my bill right on my phone.
Insurer: Spot
By: Keledy