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I had a good experience.
I had a good experience.
Insurer: ASPCA
By: Jose Hufana
Great customer service
Great customer service! Sincere, kind, and interested in my little ones. That means a lot!
Insurer: Nationwide
By: S U
The portal is a seamless and easy…
The portal is a seamless and easy experience. I can't imagine a better claim submission process.
Insurer: Embrace
By: Valerie Bateman
An app for your pet that is as good as the one you use for yourself
I love the app. Customer service is prompt And professional. Lots of articles and helpful advice.
Insurer: Figo
By: WolverineBlue
It was very easy to file my claim and…
It was very easy to file my claim and it was handled quickly and successfully.
Insurer: Figo
By: Catrenia
I keep getting emails asking me to…
I keep getting emails asking me to review yet no one has helped me register online.
Insurer: ASPCA
By: Veronica Anzueto
They didnt cover accidental injury even thoug accident happened after policy accident effective day
My dog had an accidental injury 5 days after policy accident effective day, she ran and suddenly started limping, on third day vet did x rays and diagnosis was that there was no hip dysplasia or any other illness, but most likely soft tissue injury. She took antiinflammatory for 7 days and finaly recoverd. Insurance did not cover any cost, they told me that illness cover effective day was still not active. But diagnose was injury not caused by any illness. Dog got injured by accident. I do not have time to fight with them, I canceled insurance immediately, but I will find some time to copy paste this experience whereever possible. Policy #1316217-01 my bill was 700$
Insurer: MetLife
By: Ivana F.
Thank you!
Honestly, I find insurance of all kinds to be confusing and I had questions about what might be covered with our policy and what I could potentially file a claim for after an upcoming visit. Pati was super friendly and helpful and made the whole process seem so much more simple than I anticipated. I appreciate it so much, thank you!
Insurer: Prudent Pet
By: Hollie
Easily the best customer service I have experienced.
I was hoping to submit a review for one of your employees. I had called Trupanion to cancel the insurance for my two fur babies. I was transferred to Kailyn P. She knowledgeably explained to me the benefits of continuing with the insurance plan that I have for both pups. I understood the benefit. As a direct result of this, I did not cancel the insurance for either pup. I would like to note the following: A) I think Kailyn did a great job clearly explaining the benefits of your program. B) I think Kailyn is incredibly personable and clearly cares about the people who have signed with Trupanion. C) I think Kailyn went above and beyond in our interaction. She followed up with a co-applicant in order to help have them assign me the account. This is something I have called in on in the past and I was never offered assistance with this in the past. Not one time. It has been an ongoing, irritating issue. Kailyn is solely responsible for its resolution. D) From a purely financial standpoint (important to you but not as much to me), Kailyn speaking with me is the only reason I was retained as a client. I think this level of service and the positive attitude are in short supply today. For this reason, I think she ought to be commended. I do hope you can tell that I believe Kailyn is quite an asset to Trupanion.
Insurer: Trupanion
By: Robert Greenhalgh
Your team is impeccable I'm very satisfied
Your team is impeccable, I'm very satisfied
Insurer: Trupanion Canada
By: Cindy