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I keep getting emails asking me to…
I keep getting emails asking me to review yet no one has helped me register online.
Insurer: ASPCA
By: Veronica Anzueto
They didnt cover accidental injury even thoug accident happened after policy accident effective day
My dog had an accidental injury 5 days after policy accident effective day, she ran and suddenly started limping, on third day vet did x rays and diagnosis was that there was no hip dysplasia or any other illness, but most likely soft tissue injury. She took antiinflammatory for 7 days and finaly recoverd. Insurance did not cover any cost, they told me that illness cover effective day was still not active. But diagnose was injury not caused by any illness. Dog got injured by accident. I do not have time to fight with them, I canceled insurance immediately, but I will find some time to copy paste this experience whereever possible. Policy #1316217-01 my bill was 700$
Insurer: MetLife
By: Ivana F.
Thank you!
Honestly, I find insurance of all kinds to be confusing and I had questions about what might be covered with our policy and what I could potentially file a claim for after an upcoming visit. Pati was super friendly and helpful and made the whole process seem so much more simple than I anticipated. I appreciate it so much, thank you!
Insurer: Prudent Pet
By: Hollie
Easily the best customer service I have experienced.
I was hoping to submit a review for one of your employees. I had called Trupanion to cancel the insurance for my two fur babies. I was transferred to Kailyn P. She knowledgeably explained to me the benefits of continuing with the insurance plan that I have for both pups. I understood the benefit. As a direct result of this, I did not cancel the insurance for either pup. I would like to note the following: A) I think Kailyn did a great job clearly explaining the benefits of your program. B) I think Kailyn is incredibly personable and clearly cares about the people who have signed with Trupanion. C) I think Kailyn went above and beyond in our interaction. She followed up with a co-applicant in order to help have them assign me the account. This is something I have called in on in the past and I was never offered assistance with this in the past. Not one time. It has been an ongoing, irritating issue. Kailyn is solely responsible for its resolution. D) From a purely financial standpoint (important to you but not as much to me), Kailyn speaking with me is the only reason I was retained as a client. I think this level of service and the positive attitude are in short supply today. For this reason, I think she ought to be commended. I do hope you can tell that I believe Kailyn is quite an asset to Trupanion.
Insurer: Trupanion
By: Robert Greenhalgh
Satisfied customer
Reliable
Insurer: Trupanion Canada
By: Marites
So professional and kind
So professional and kind
Insurer: Trupanion Canada
By: Parivash
The help paying for my dogs sudden illness is great but the not helping with a consult for her sickness kind of sucks.
The help paying for my dogs sudden illness is great but the not helping with a consult for her sickness kind of sucks. I understand not helping with general consultations for regular appointments but I feel like the consult for an emergency trip to the vet for an illness would be nice to have help with. Also I didnât get help with medication that was prescribed to my dog to try and help with her vomiting.
Insurer: Trupanion Canada
By: Nicholette
They respond really quickly to any questions you may have
They respond really quickly to any questions you may have
Insurer: Trupanion Canada
By: Vicki
Trupanion makes claims easy!
Very smooth and easy invoice submission process, Payment was prompt.
Insurer: Trupanion Canada
By: Tony
Your team is impeccable I'm very satisfied
Your team is impeccable, I'm very satisfied
Insurer: Trupanion Canada
By: Cindy