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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The live chat with Pearl
The live chat with Pearl, her quick assistance and the coverage, affordability and option to choose vet you want.
Insurer: Fetch
By: Suzana
Thorough and were able to assist me…
Thorough and were able to assist me with my dog Millie. The person I spoke with on the phone was very helpful and guided me through the process, as this was my first time using pet insurance in the US.
Insurer: Embrace
By: Jane Baker
Pay way more to get a LITTLE more
For the amount we're paying, seems silly to keep insurance with how much isn't covered. Preventative care is the one thing that should always be covered since if we continue to do so, the insurance companies would be paying less long term. Instead only a fraction is covered. And that's only if you're paying for the Gold or higher
Insurer: Spot
By: Dee
When I put in my claim, they were very prompt in dealing with it & notifying me & I disbursing the funds to me .
When I put in my claim
Insurer: Spot
By: katherine
Honestly I wasn’t expecting much as far…
Honestly I wasn’t expecting much as far as reimbursements as it’s still an insurance co🤷🏼♀️…but I have been pleasantly surprised and will opt to renew as the time comes… thank you!!——WE LUUUV OUR ANIMALS!!!❤️
Insurer: Spot
By: Di
Unbelievable
Unbelievable! I was not expecting a pet insurance company to come through on paying out on a claim for my pet's care. They took care of the claim quickly and efficiently, the process was easy. I was very pleasantly surprised and have already told my friends.
Insurer: Spot
By: Diana Newton
I've gotten a quick turnaround on…
I've gotten a quick turnaround on repayment for benefits.
Insurer: Spot
By: Joseph Nunez
Great Service
Great Service and Experienced Professional
Insurer: Prudent Pet
By: Frankie
They renewed the pet policy on a deceased pet, not the living pet.
They renewed a pet policy on a deceased pet, while my pets who were still alive the policy was not renewed. When I went to file a claim, they said they could not assist me as the pet I was claiming had no active policy. This happened two years in a row, and as a result I have not been able to file any claims after obtaining pet policies for three different animals. When I asked for a record, they said that the record for my call speaking with a representative was not available. After providing confirmation of payment, I was still denied claim coverage because the customer care representative renewing my policy for the year submitted it for the wrong animal. I am extremely frustrated with the way I have been treated, and would never recommend Nationwide pet insurance to anyone looking for a respectful and accurate insurance representative. Not only will I not receive a refund for the annual policy that they incorrectly filed for the deceased pet, but I am unable to file claims for the veterinary bills that I was submitting in good faith for my living pet. When speaking to the representative to fix the issue, she said I did not understand what she was explaining to me. It was an exceptionally rude experience and she hung up the phone without a thank you or goodbye.
Insurer: Nationwide
By: Bri
Looking for Pet Insurance
I recently adopted a Rescue dog. I was researching the many options there were to chose from. After speaking with their representatives I felt very confident about choosing Pets Best. I recently submitted two invoices with ease. I received an explanation of benefits for both invoices. I feel very confident with Pets Best Pet Health Insurance.
Insurer: Pets Best
By: Tammy Steuart