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Worse experience ever
In 2019 my dog had fat mass on his chest. In September of this year he had a bump removed inside anal. Embrace said it was related and refused to pay. My Vet had to write letter to dispute what they said before they paid. It was 2 months after surgery before I was reimbursed. They question every invoice and you always have to have your Vet explain the reason for the invoice which is time consuming. They are very slow in paying because every invoice is scrutinize. I stop using any pet insurance from the experience I went through. When I submitted first invoice I was told that his chest mass needed to be tested. When I did that and resubmitted invoice that is when they appealed it and I had to get Vet say it wasn't the same. It took me 3 weeks to get testing done and at that time I was told I had to get a letter from Vet saying it was not the same. The invoice was over $1,000. So be aware that you will not get your money right away. They will question every invoice you send in.
Insurer: Embrace
By: Shirley Cross
Highly recommend
Embrace has been wonderful to work with, quick turn around on claims and very thorough with all explanations. Also constantly updating status of claims with very friendly emails. I would highly recommend Embrace insurance if you are a pet owner.
Insurer: Embrace
By: BARBARA Haley
Easy Peasy Claim Filing System
I have never in my life used an easier system to submit a claim. This is very important because it builds my confidence in my claim being handled as intended, and it makes you all seem trustworthy and competent overall.
Insurer: Embrace
By: Ron Filardi
I appealed a decision
I appealed a denial of benefits. On 12/20, that appeal was denied in spite of my having submitted doctor's notes that the condition treated was not pre-existing. This does not make me feel like Figo is a good insurance company or that the company has my back.
Insurer: Figo
By: Norm Susser
The person I talked with was amazing!
The person I talked with was amazing!
Insurer: Trupanion Canada
By: Francesca
Easy peasy
The young man that I dealt with was very helpful and pleasant to communicate with.
Insurer: Trupanion Canada
By: Aline
Trupanion has provided coverage to my last dog and to my current dog with no hiccups slowdowns or problems.
Trupanion has provided coverage to my last dog and to my current dog with no hiccups, slowdowns or problems. Once you sign on with Trupanion everything works smoothly and in a straight forward fashion. There is no fine print, nothing misleading and i have never been left in a lurch. i am so very grateful
Insurer: Trupanion Canada
By: Mary
Protecting our furry companion made easy
Very easy. My veterinarian submits and I know in seconds the status of our claim.
Insurer: Trupanion Canada
By: Heather
Very friendly and informative and not pushy
Very friendly and informative and not pushy
Insurer: Trupanion Canada
By: Richard
Very likely to pass on the info of Trupanion quality of service.
Very likely to pass on the info of Trupanion quality of service.
Insurer: Trupanion Canada
By: Heather