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Cancellation Even though I called & updated card
They have a poor claims process, large price increases from year to year, and a lack of communication. They did not communicate to me that they were charging my old credit card on the automatic payments they require. They just cancelled my pet's insurance, then said they could write a new policy, but everything they had been paying for would be pre-existing. They said they sent emails, but I didn't get them. A good company would send an old-fashioned letter in the mail. They said I didn't update the card, but I know I called in and updated to the same card I have on file with Healthy Paws Pet Insurance. Thank God my pet had two policies, so my little dog is covered. Metlife doesn't care, just cancelled for lack of payment without ensuring I actually received their emails. They said they sent emails, as I changed out my card because it was stolen. It was the same bank, and other service providers transferred to the new card automatically, without notification and without a glitch. They said I passed the grace period. My little Schnoodle was relatively healthy, so I didn't log into Metlife for months. I bought a new policy with Pets Best, and it's $53 cheaper, offering unlimited instead of Metlife's $20,000 annual limit for $292. She was already insured with Healthy Paws, and now her Pets Best is her secondary insurance. Buy smart! Don't Trust your pet to Metlife!
Insurer: MetLife
By: For God and Country
Very friendly.
Very friendly. Very knowledgeable
Insurer: Trupanion
By: Chris
Happy Customer!
All questions answered clearly and your employee was full of examples that explained the insurance
Insurer: Trupanion Canada
By: Victoria
Simple yet comprehensive enrollment
Enrollment was simple, policy wording were accessible and and easy to understand. Customer support via chat was awesome and gave me information regarding deductibles immediately.
Insurer: Trupanion Canada
By: Courtney
everyone is pleasent and helpful
everyone is pleasent and helpful
Insurer: Trupanion Canada
By: Carmen
Good coverage but premiums quite high
Good coverage but premiums quite high
Insurer: Trupanion Canada
By: Sharla
Trupanion = Peace of Mind
I have had to contact Turpanion twice, the first time my inquiry did not qualify and the second time Daisy had an incident and the insurance process was seamless between us, the Vet College and Turpanion - we were notified of the process in less than 24 hours. very happy.
Insurer: Trupanion Canada
By: Colleen
Very fast payment of claims!
Very fast payment of claims!!
Insurer: Trupanion Canada
By: Teresa
Very helpful
Very helpful
Insurer: Trupanion Canada
By: Sherrell
Fast claims payment
Fast Response and even faster claim payment.
Insurer: PHI Direct
By: Brian