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Great customer service
Great customer service. So quick to answer your questions
Insurer: Trupanion Canada
By: sharon middup
Great idea to purchase pet insurance
My two year old Aussiedoodle broke his canine tooth, requiring a root canal and cap placement. Filing my insurance claim was easy, and company feedback was admirable. Wish my own health insurance was as good as my dogs.
Insurer: Healthy Paws
By: Roger
On the ball service in my time of need
Linda was able to answer & perform to help service my account with changes.
Insurer: Embrace
By: Christine M Olanda
Reimbursement nightmare…
Getting reimbursed for claims has become an absolute nightmare even for medications that they have covered repeatedly. I have been waiting for days for a manager to call me back and address my frustration. My dog is 14 years old and has pre existing conditions so I am miserable and trapped. My monthly cost is going up $30 as of January. Not happy.
Insurer: Trupanion
By: Julia
Happy we went with PetsBest
We went with PetsBest after extensive research. The price, coverage features and reviews are what made us choose them. Now we have used them for multiple claims, which have all been processed and approved quickly (even though they state 20-40 days for processing—mine were done much faster). Next year I might go with a smaller deductible for my “problem child”.
Insurer: Pets Best
By: Melissa Miedecke-Saenz
Always paid claims fairly promptly
Always paid claims fairly promptly
Insurer: Pets Best
By: Linda Nottberg
Poor communication and handling of…
Poor communication and handling of insurance claims. The following message was sent 85 days after the initial claim was filed, and 5 days prior to expiration of initial claim (during a Thanksgiving week): Thank you for sending us your pet insurance Claim. To complete your Claim, we need your help by providing us with the following documentation: All of [pet's] medical records since joining your family (view an example medical record here). Your veterinary hospital will provide these documents to you and many are happy to send them on your behalf. A clear invoice for the claim you are submitting (view an example invoice here). The one we received was partially obscured. So that we may continue our review of the Claim, please provide us with the requested information. If we have your veterinary clinic’s information, we will send a request on your behalf. However, a follow up with your veterinary clinic on your part may be necessary to make sure that we are provided with the requested information. If [pet] was seen at any other clinics, please provide the name and contact details of these clinics and we are happy to request additional medical records on your behalf.
Insurer: Healthy Paws
By: Jeremy
Customer service was very helpful.
Customer service was very helpful. Form was helpful even though in the begining it was slow going at first. Came much easier once was familiar with it.
Insurer: Embrace
By: Lola Greenspan
Genuine Customer Service Call
After signing up for Spot I received a phone call from Dan making sure I understood the policy we chose. He was fantastic and answered all questions. This was a conversation not a scripted survey and he understood our pet insurance needs. I am new to Spot and feel better about choosing this company as part of our pet care team.
Insurer: Spot
By: Paula