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Fast!
They are quick with the claims. Your veterinarian can connect with them so you don't have to fill them out yourself. Customer service is friendly and knowledgeable.
Insurer: Trupanion
By: Roberta
Amazing Pet Insurance!
Amazing company! I have recommended them to all of my friends with pets. They are so fast to approve my claims and my reimbursement is in my account within a few days. They have never denied one of my claims and has great customer service.
Insurer: Healthy Paws
By: Jennifer
123 and abc
Everything has been so easy from start right down to using the app not to mention the 24hour help line is so convenient
Insurer: ASPCA
By: Wesley Stone
Forever grateful to HealthyPaws
Will be forever grateful to HealthyPaws for their high level of service and kind consideration to pet owners! After doing extensive research into pet insurance company reviews and policies, we decided upon HealthyPaws insurance for my 5-year-old pit mix last year, and they are truly a lifesaver. My pit tore both ACLs in the span of two months and HealthyPaws was quick to respond to claims and was genuinely concerned for his well-being, ensuring my pet received the best care possible in his time of need. The biggest benefit of this plan is that HealthyPaws has no maximum on reimbursements, and as every pet owner knows you cannot put a price on your pet's life, and it's truly wonderful to see that HealthyPaws agrees with that sentiment and truly values their customers. We will continue to be supporters of this company for years to come and are very impressed by the high quality of care and rapid action by HealthyPaws to get my pup back to full mobility and health!
Insurer: Healthy Paws
By: Natalie Graves
Everything was good!
Everything was good!
Insurer: ASPCA
By: Julia Berberena
I had know problems understanding and…
I had know problems understanding and navigating site.
Insurer: ASPCA
By: ERNEST MACKEY
It was very easy to choose coverage and…
It was very easy to choose coverage and setup autopay. I have been a supporter of ASPCA for years and trust the organization which is why I chose ASPCA pet health insurance over other options.
Insurer: ASPCA
By: Cheryl A Bush
I'm glad I found pet insurance
I'm glad I found pet insurance. I needed it very much. I need to get her shots again.
Insurer: Spot
By: Adelina Johnson
love this insurance!!
love this insurance!!! one of the best decisions i have made
Insurer: ASPCA
By: Mera Halloway-Paulino
Extremely poor service
My GSD was diagnosed with a very aggressive and fatal cancer in October 2022, he was only 6 years old. After aggressive treatment to maintain a quality of life, he died the following month. It was heartwrenching. What made it worse was the extremely poor service from Healthy Paws that caused me so much anxiety and upset, that I want to warn others. They have multiple agents around the country, a lot of them nice, but poorly-trained. I got different stories every time I called, they continued to bill my credit card even after my dog was dead, said it was "necessary to keep the claims open". That is not true and against the law. I did eventually receive a refund. My first upload of records came with a thank you for records from a cat clinic, he was a dog. Uploads of information was only partially received by them. I copied over a hundred pages of records and mailed it certified mail, return receipt, received Dec 9th. They did not upload the records until December 14th. I keep getting emails asking for records even on December 24th, Christmas Eve!! Apparently the agents are not trained to look under scanned items. Finally on December 28th, I spoke to a manager, told her my lawyer advised me to make this my last phone call, and threatened them with NY State Dept of Finance, Insurance Divison. I demanded all my claims to be pulled back, given to one agent, to tell them to look under scanned documents. My claims were paid the next day. I should not have been put through the constant emails demanding information already provided. Finally, at the beginning of this, I was told by an agent that I only needed one claim form for all 13 bills, when in fact I needed 13 claim forms, one for each bill. I have not been compensated for my time telling them how to do their job, the constant harrassment of e-mails asking for information already provided, the inability for anyone to actually take the next step in the process, and the anxiety and constant tears this whole process cost me. I would not recommend this insurance company to anyone, be prepared to fight for what you pay your monthly fees pay for. Horrible.
Insurer: Healthy Paws
By: Kelly
Latest 1 comments
Kelly - We're sorry for the loss of your sweet baby. All of us at Healthy Paws understand this is a difficult time and apologize for the issues you encountered. We take customer service very seriously and your input will help improve our processes.