154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Good Plans, Poor Claims Processing
While the plans and coverage are more straight-forward than some, the claims process is very challenging. The same items will be covered in some cases, but not in others. Multiple items in the same claim will sometimes be processed, other times missed altogether. If items are missed, then an appeal is required, which takes more time and up to 30 days to complete. All of these claims issues significantly degrade the overall experience.
Insurer: Pets Best
By: Chris Middleton
Submitting claims were easy online
Submitting claims were easy online; reimbursement was quick; itemized items not covered were clearly marked and explained.
Insurer: Spot
By: Stephanie Mckiernan
Easy to upload records and get refund
Easy to upload records and get refund
Insurer: Pumpkin
By: Heather
The new claim process is very user…
The new claim process is very user friendly, my claim was reviewed quickly and reimbursement was received just a few days after submission.
Insurer: MetLife
By: HeatherB
The claim was submitted and paid in a…
The claim was submitted and paid in a timely manner.
Insurer: MetLife
By: customer
User Friendly
Very user friendly online process for anyone with a smartphone and a camera. Very clear instructions on claims. Very prompt responses.
Insurer: Spot
By: Robert Moran
Quick and easy service
Quick and easy service
Insurer: MetLife
By: customer
Reliable
Reliable . First pet insurance I’ve had and it’s worked well when I needed it . No complaints .
Insurer: MetLife
By: customer