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New Math invented by Healthy Paws
Yes, honest and helpful.... really ? I have purchased insurance from Healthy Paws when my dog was 5.5 years old ( in 2017): I chose 70% company-30% me, and 500$ deductible. I have paid for 7-8 years, never used it. They don't pay regular visits. I took my baby to ER back in January 2025. After a short visit of few hours the final bill was $1000. My deductible was $500, so then they should have paid 70% according with my plan. They said they don't pay the visit ( $250), so I was left with 250$ bill hoping to get 70% which means $175.00... well Healthy Paws invented a new Math and sent me a check of $46. Please be aware they do not cover the percentage they said !!!! For Healthy Paws: I am not interested in your excuses and explanations !! Math is Math: you should post your percentage rule on your site so people are aware of this scam ! I have stopped paying the insurance. My baby is 13.5, still doing good. I have meant to write a review for very long time. I also want to bring to attention the increasing of cost is astronomical !!!! I have read reviews that say the increase was above like 1000 %. They want you to pay , but they always find excuses not to cover !!!!
Insurer: Healthy Paws
By: Ramona
Frustrating and disappointing process
I really wanted to feel good about having Embrace as protection for my pets, but the experience has been frustrating. The claims process is slow and feels like it takes way too much effort on my end. Communication isn’t always clear, and I’ve had to follow up more than I should just to get simple answers. While the coverage itself is okay, the amount of stress and time it takes to actually use it makes me question whether it’s worth it. Pet insurance is supposed to give peace of mind, but instead it’s been another source of stress.
Insurer: Embrace
By: Keoni
Thank you for great support and prompt…
Thank you for great support and prompt response back on claims.
Insurer: Spot
By: Pete
Thank you, Trupanion!
We had to go to an emergency hospital over the weekend and my dog needed surgery. The hospital submitted a request for authorization at 11pm on a Saturday night, which was approved within 2 hours. My dog had surgery the next morning. I didn't have to do a thing!!
Insurer: Trupanion
By: Irina
Val was so patient and kind and…
Val was so patient and kind and organized all my submitted papers. She was a delight to speak with. I have had trouble in the past getting my claims paid so this was great.
Insurer: Fetch
By: Sherrie Sykes
Easy Claim Process
It was easy to submit a claim online. We appreciated the updates we received as the claim was being processed.
Insurer: Spot
By: Danielle Groff
Good ethical company
Once they started processing my pets claims they were really fast The only thing I don't like is that I'm unable to change certain policy parameters like increasing the amount covered or up to 90% so less of a deductible because my pets are too old
Insurer: Spot
By: bstam
I love Spot Pet Insurance
I love Spot Pet Insurance. I wish my health insurance was this easy to deal with. I recommend Spot to all my pet owner friends. Its easy to submit a claim and the refund process is quick. I sent my claim in on a Monday and received my refund deposited into my acct by Wednesday.
Insurer: Spot
By: Pnut Riley
Great Customer Service
Every time I call I always get the friendliest and most helpful staff members. It is very refreshing to get a friendly, caring and helpful agent.
Insurer: Pets Best
By: Melissa Chop
Embrace was very responsive
Embrace was very responsive. As soon as my vet sent the necessary paperwork, Embrace immediately settled my claim as advertised. I’m very happy to have this insurance to care for my pet and keep expenses down. Thanks USAA for partnering with Embrace.
Insurer: Embrace
By: Angel