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23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

Verified February 06, 2023

Trupanion only for my Jackson and Jemma!

I cannot be more pleased with the ease of submitting claims and the quick responses and completion of the claim. I have both of my fur babies insured with Trupanion and I do not hesitate to recommend Trupanion to friends and family.

Insurer: Trupanion

By: Betsy

Useful

Verified February 06, 2023

Need to appeal

I have already recommended Trupanion to more than one friend. I was dismayed at my claims experience because each invoice was handled and reported on separately, which was confusing to me. It was difficult to follow the amounts deducted to meet the deductible and the line items that were disqualified for some reason. I do not understand why exam fees were disqualified when they were part of diagnosing the illness and treating the illness as subsequent visits were made to the vet. How can the vet prescribe treatment without an examination? The exam costs on the bills I submitted were not for a health and wellness visit. They were for an undiagnosed illness that after 1 1/2 years was finally diagnosed as Cancer! These visits were costly. I don't know how to submit an appeal and frankly, talking to someone on the phone is very difficult since I lost my furbaby to this horrible disease and even putting the invoices together and submitting the claim was traumatic. I would like to have someone call me to discuss this. Thank you.

Insurer: Trupanion

By: Katherine

Useful