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Great Service
Great Service and Experienced Professional
Insurer: Prudent Pet
By: Frankie
They renewed the pet policy on a deceased pet, not the living pet.
They renewed a pet policy on a deceased pet, while my pets who were still alive the policy was not renewed. When I went to file a claim, they said they could not assist me as the pet I was claiming had no active policy. This happened two years in a row, and as a result I have not been able to file any claims after obtaining pet policies for three different animals. When I asked for a record, they said that the record for my call speaking with a representative was not available. After providing confirmation of payment, I was still denied claim coverage because the customer care representative renewing my policy for the year submitted it for the wrong animal. I am extremely frustrated with the way I have been treated, and would never recommend Nationwide pet insurance to anyone looking for a respectful and accurate insurance representative. Not only will I not receive a refund for the annual policy that they incorrectly filed for the deceased pet, but I am unable to file claims for the veterinary bills that I was submitting in good faith for my living pet. When speaking to the representative to fix the issue, she said I did not understand what she was explaining to me. It was an exceptionally rude experience and she hung up the phone without a thank you or goodbye.
Insurer: Nationwide
By: Bri
Looking for Pet Insurance
I recently adopted a Rescue dog. I was researching the many options there were to chose from. After speaking with their representatives I felt very confident about choosing Pets Best. I recently submitted two invoices with ease. I received an explanation of benefits for both invoices. I feel very confident with Pets Best Pet Health Insurance.
Insurer: Pets Best
By: Tammy Steuart
BUYER BEWARE - Coverage Drop at Age 7!
Just received my renewal after 10 years of covering our dog since he was a puppy. I've paid the expected rate increases each year. I've held a $250 deductible with 90% reimbursement coverage the entire time. This year my coverage is being unilaterally changed from a $250 deductible to $500 and the company is reducing reimbursement to 70% and of course they are raising my overall premium despite a significant reduction in coverage. After talking to customer service - it sounds like the company the company has made a broad decision that all 7+ year old dogs will no longer be eligible for the coverage limits. While young dogs can still sign up for increased coverage, there is a steep drop as your dog ages. My original thinking was that you select your Pet Insurance while a puppy and keep it consistent. You don't want to have to switch when they get older in case of "preexisting conditions" which create challenges for new coverage. This change backs you into corner. BUYERS PLEASE PROCEED WITH EYES WIDE OPEN. To Healthy Paws -- you used to be such a great and promising company in this space. This is so disappointing. To the leaders, based on my reading reviews, I'm not the first to have this experience. Your lack of honoring those who have invested in your past success - should have consequences.
Insurer: Healthy Paws
By: William Paco
Very easy to submit a claim
It's easy to submit a claim and upload all documents. The turnaround time is fast, and the explanation of benefits is very clear.
Insurer: Embrace
By: A. Martinez
Today I had the great pleasure of…
Today I had the great pleasure of Working with Fabrice during the process of Insuring our new family member "Teddy". He was extremely helpful while guiding me through the experience. The process was short and very professional...I would highly recommend Fetch Pet Insurance to anyone seeking the very best Pet Insurance available. Sincerely, W.M. Barnett, DVM
Insurer: Fetch
By: Dr. William M. Barnett
Great customer service
Great customer service
Insurer: Prudent Pet
By: ortegadavidyahoo.com
Ease of claim submission
Ease of claim submission, and quick claim settlement!
Insurer: Trupanion
By: Georgia
Never a problem
Never a problem, always smooth transactions. Allows me peace of mind and 80% reimbursement.
Insurer: Embrace
By: Tod Cagan
Prompt response & efficient handling of claims
I have a $1000 deductible, but send in claims for covered services & the turn around of the claims are rapid & fair. My dog is 7 years old & he has recently suffered some problems with leg joints. I carry the insurance in case of further issues as he ages. Seven isn't old but he is 74lbs, a bit overweight, something we are working to resolve. I would recommend Pumpkin to my friends.
Insurer: Pumpkin
By: Mary D.