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I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
Insurer: Trupanion
By: Marijane
I was very satisfied with the service and I did recommend a family member to get Trupanion for their dog and they are also satisfied.
I was very satisfied with the service, and I did recommend a family member to get Trupanion for their dog, and they are also satisfied.
Insurer: Trupanion
By: Robin
Love the quick service Trupanion provides when Iâm at the vet.
Love the quick service Trupanion provides when Iâm at the vet. Payments are made instantly.
Insurer: Trupanion
By: Maria
Maryâs was patient and helpful.
Maryâs was patient and helpful.
Insurer: Trupanion
By: Valerie
The promptness in customer service.
The promptness in customer service.
Insurer: Trupanion
By: Lori
Trupanionâs Got You!
They delivered what they promised when I first bought coverage. My dog, Bella had double knee luxation surgery, and, suffered a second surgery on one leg due to a complication and all was handled in a few days. I ?? Trupanion!
Insurer: Trupanion
By: Kathleen
NEWLY ADDED ADDITION
very easy to do and salesperson was very good.
Insurer: Trupanion
By: Cheryl