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Fast and efficient claims handling
Fast and efficient claims handling. Great customer service.
Insurer: Figo
By: Carrie Richer
If there was a negative star
If there was a negative star, I’d give that as the rating. This company does their best to avoid paying claims. I have spent hours disputing, appealing, calling and explaining (as has my vet) that my pet did not have a pre-existing condition. Most claims thereafter have been denied or deductibles not met after 4 years of coverage due to claim submissions being ineligible. I have now submitted 20 claims since 2019 and have not received one cent in any type of reimbursement, nor have my deductibles been met as they won’t apply monies towards meeting that deductible. I pay $78 per month and will be canceling. I am infuriated with this company and will do my very best to inform future pet owners to steer clear of them. Buyer beware. They are terrible.
Insurer: Trupanion
By: C S
Straight forward easy to choose various…
Straight forward easy to choose various options and competitive pricing.
Insurer: ASPCA
By: neal maslan
you wont cover a legitimate medical claim for my rescue dog
Petsbest denied coverage for my Wally's new onset seizures, for which I went to Tehachapi Vet Hospital, because there were no medical records prior to this within the last 12 months. I adopted Wally from a rescue in Nov 2021 . He had a clean bill of health from the rescue's vet prior to my adopting him. And he didnt need any vet med care in the last year, until his new onset seizures. Because there were no records to provide for medical care within the last 12 months, the claim was denied. This was not a pre-existing condition.
Insurer: Pets Best
By: Jane Tanaka
I cannot figure out what I need to do…
I cannot figure out what I need to do with my changing to a different vet from when I initially signed up for this insurance??? Your app is not very user friendly
Insurer: Figo
By: Patricia
Corrective measures
Although there were two bits of misunderstanding regarding my policies they were immediately corrected. So far I am satisfied with their customer service.
Insurer: Spot
By: Conchita Black
The website is easy to understand and…
The website is easy to understand and organized in a logical manner. I appreciate all the effort put into claims processing and information. Thank you!
Insurer: ASPCA
By: Edith J Webber
Olde English mom
Has helped me with caring for my fur baby
Insurer: ASPCA
By: Starlie Vance