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Talking with the staff was very…
Talking with the staff was very pleasant but I’m still waiting on the results of the information I sent in
Insurer: Spot
By: Irma Devich
Still waiting for reply from you on a…
Still waiting for reply from you on a claim we sent in on 11/19/2025.
Insurer: Pets Best
By: Ray Andrasak
Fairness in reimbursement of claims
I was very worried that I was going to be overcharged for Asher's last visit. Upon submitting the claim for further review,, someone there got it right. That's when I found two emails indicating that you were refunding money that, I was overcharged. That meant alot to me. That I am able to provide the quality care for my Little fur balls.
Insurer: Trupanion
By: NILZA TORRES
I couldn’t be happier with this pet…
I couldn’t be happier with this pet insurance. I’ve had several others and had to wait forever for claims to be paid, but Fego is great! We’ve had issues with our daschund for the last six months and it has saved us so much money. Very happy to recommend this to everyone I talked to!
Insurer: Figo
By: ILENE M LARUE
It's great and has all of the important…
It's great and has all of the important info I need to cover for things such as accidents and that's about it and will be doing more research of it along with other pet insurance to find the perfect fit for my dog's needs.
Insurer: Nationwide
By: Myra
Turnaround Time Isn't Great
I was hesitating giving 4 stars, but as I'm a newer customer, I wanted to be fair. I submitted a claim over a week ago, and I just checked the status of my claim and it still says submitted. It hasn't even been queued for review yet. I've had insurance with two different companies with previous pets, and the longest I ever waited for a claim to be processed was 5 days, but they were usually completed in 1-3 days, and that was a few years ago when you'd expect things to move slower. If they need additional information then that will add on even more time. I'm glad I am only satisfying my deductible and not wait for reimbursement. I chose Spot because I'd been told and had read they have fast processing times. When I submitted 8 days ago and it's not even in the queue yet, I wouldn't call that fast. It still has not be queued, assigned, or reviewed. I only wonder how many more days it will be. The first claim I submitted was wellness, and that took 9 days, but I figured that it was my first claim and the rest would probably be faster. Well, it's day 8 and it's still just sitting there in a virtual pile...LOL
Insurer: Spot
By: Michele Langley
In the past Pets Best has been very…
In the past Pets Best has been very responsive but this past experience is not good. The website problems have made communication difficult. When I have been able to talk to a human they have not been able to resolve my issues with appeals. I am still working the issues.
Insurer: Pets Best
By: Connie
Very nice company to deal with
Very nice company to deal with. They resolve claims quickly and it is easy to submit claims.
Insurer: Trupanion
By: Gail Lipman Hootstein
The claim submission process is…
The claim submission process is seamless and efficient. The customer service reps are always helpful and provide good customer service. The timeframe to be reimbursed is relatively fast.
Insurer: MetLife
By: customer
Used To Be A Good Company
I am so disappointed by Pets Best lately. You can't reach anyone in Customer Service, it took way too long to process my claim for a well visit, and while your website says my reimbursement was sent to my bank, my bank says there are no pending transactions from Pets Best. You used to be such a good company. Now I'm wondering if you're just understaffed, or if you're going out of business and not letting your customer know. Take a look at recent Facebook posts on your page - a lot of unhappy customers!
Insurer: Pets Best
By: Kathleen DeMarco