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We have had Trupanion since day 1
We have had Trupanion since day 1, and they've always covered what was eligible and with little effort. Easy to submit a claim, and reimbursement in a day or two. Peace of mind is priceless especially with having a Cavalier King Charles Spaniel
Insurer: Trupanion Canada
By: Lisa Turmaine
Really frustrated.\\\\\\\
A claim reimbursement check was lost or stolen in the mail. I informed Embrace of this WEEKS ago, and am still getting the run-around that "billing is looking into it". It seems maybe the billing department is just one overworked person? That's the only explanation I can see for why this is taking so long. EDIT: After about a month, they FINALLY reissued the payment. Again, really frustrating that it took so long, as it was about $3,000. But on the other hand, they have reimbursed every claim I've sent in, so I can't complain too much.
Insurer: Embrace
By: Patricia Masters King
Stressful. Disorganized. Purposely difficult or poorly trained?
Unfortunately, one of my cats has not been well recently. I have filed multiple claims - the first over a month ago. I have spoken/emailed SEVEN different representatives, and the issues are YET to be resolved. They keep claiming I haven't submitted his medical records, and I keep resending them. Please note, the first time I submitted his medical records was when I enrolled, and I spoke with a representative to verify I had submitted everything needed. They are now trying to claim he has a pre existing GI issue, which is absolutely untrue. They are going off the date of his first claim because they are not organized enough to realize I have submitted his records multiple times and had multiple representatives verify they received them. This is starting to feel like a scam. I am starting to feel like they are purposely being difficult in the hopes that I stop try, and they get to save money. I am so tired of having the same unhelpful conversation with each representative. I truly am appalled at how disorganized this company is and can't even wrap my head around how poorly trained their staff are. I am hoping this issue will be resolved promptly, but I don't think I'll hold my breath. But hey, here's hoping the 7th time will be the charm. In response to the reply: the first submission was indeed a line item record. I repeatedly submitted the rest of the records after I spoke to a rep in November and repeatedly throughout the claim’s process (once while actively on the phone with a representative, so she could verify it was what was needed). I finally took a screenshot of his most recent wellness exam (which I’d sent to records many times) and sent it directly to the claims rep and finally progress was made. The pre existing condition was removed from his chart, but boy was this a process. Update #2: I will say, when I finally got through to a manager, he was very helpful. My subsequent claims have gone much smoother and been processed quickly.
Insurer: Healthy Paws
By: Lancelot's Mom
Informative and Lovely
Monica was very informative and lovely to speak with.
Insurer: Prudent Pet
By: Kelly Sullivan
She is a small dog so better to be safe
I was not sure if it went threw Web sight for me was a little hard
Insurer: Trupanion
By: Nicole
Satisfied
No yearly cap Good all around coverage
Insurer: Trupanion
By: Margaret
Rosieâs Stella.
Signing up was easy and very professional. Nice and friendly service.
Insurer: Trupanion
By: Rosemarie
Easy to sign-up!
Simple & easy-to-understand.
Insurer: Trupanion
By: Mary
Quit Trupanion, Set Aside RainyDay Funds
Very little gets covered by the insurance. It would be much cheaper to just set aside the amount that I pay Trupanion so I can have my own rainy day funds. This experience is definitely making me rethink this service and would not recommend.
Insurer: Trupanion
By: Edgar
A real comparison
We have both Trupanion and Embrace insurance. Trupanion has paid four claims in 2 months within a day of filing. Embrace pets has been reviewing our claims for weeks with no contact at all. I wanted to see what the difference was between the two. Now I know
Insurer: Trupanion
By: Cathy