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Most Generally A Positive Experience
Normally very fast and efficient in getting claims processed, but seems to always require one or more attempts to provide all the necessary paperwork. Would also be preferable to have a call center in the US that you can reach for questions, rather than the outsourcing Spot does for claims related questions.
Insurer: Spot
By: Elaine S.
Great coverage for Luka & premiums have…
Great coverage for Luka & premiums have stayed the same. When everyone else complains about their insurance rates doubling, I am soooo grateful that i chose Trupanion!
Insurer: Trupanion
By: Linda Chapman
Communication breakdown
I submitted an invoice for my oldest dog back in August I received a confirmation email assuring me that Trupanion was “ on it;” A month later I submitted an inquiry via email regarding the claim status. The Em response directed me to phone the company. I did so and spoke with a representative who informed me that Trupanion had no record of the claim and that I would have to resubmit it. I did so and I’m now waiting for payment regarding this claim. my concern is, that had a nut checked, no action would’ve been taken regarding the claim, despite the fact that it was supposedly received, and in process. initially, submitting claims to Trupanion, a company I have been with for many years, were simple and seamless. The premiums have continually increased, and as I have more than one dog with a policy, my monthly rate is fairly expensive. I would like to continue doing business with Trupanion, but I am concerned regarding this latest issue .
Insurer: Trupanion
By: Graham
Procedure to file a claim was very…
Procedure to file a claim was very straightforward and easy to do. I did my own estimate on what I thought I should be reimbursed based on the plan I chose. It was to the penny what Spot Pet Insurance paid. Very happy.
Insurer: Spot
By: Carl Freeman
I am so glad I got spot insurance
I am so glad I got spot insurance, they are so efficient.
Insurer: Spot
By: Lychel Aerroc
I always have a very positive…
I always have a very positive experience with this company.
Insurer: ASPCA
By: Donna Jakubow
Grateful for Trupanion
We are so Grateful for Trupanion. We had an unexpected emergency vet visit as our dog ate something plastic and was throwing up all afternoon. Thankful we did not hesitate at taking her in. With overnight observation and X-ray and ultrasound the next morning it was determined we needed to go to surgery. The magnitude of the vet bill was overwhelming. Trupanion was such a blessing and covered thier 90% and that was a huge relief for us. I highly recommend Trupanion and will be sharing our testimony with all our fellow pet lovers. Mahalo Trupanion!!!!
Insurer: Trupanion
By: Nicole
East to navigate site
East to navigate site Efficient response
Insurer: Pumpkin
By: nicola
Easy document submission!
Easy document submission!
Insurer: Embrace
By: Patricia Marvets
Filing a claim was super easy and fast!
Filing a claim was super easy and fast!
Insurer: Trupanion
By: Katherine