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Signing up
I was frustrated when my address kicked me out of the enrolment. When I called the woman who answered the phone and helped me was SUPER nice and explained and did the paperwork for me.
Insurer: Trupanion Canada
By: Kelly
Simple sign up
Made everything simple and easy with good communication
Insurer: Trupanion Canada
By: Brennen
No fuss reimbursement of expenses paid promptly
No fuss reimbursement of expenses, paid promptly
Insurer: Trupanion Canada
By: John
Best Decision For My Pet!
The website was easy to navigate and was very informative
Insurer: Trupanion Canada
By: Lori
Too early to tell
We will see how well the policy is enforced,to early to know how good you are...for a high rating....
Insurer: Trupanion Canada
By: Daniel
Very happy with Trupanion's service.
All our claims have been processed promptly and without hassle. Trupanion is a great company.
Insurer: Trupanion
By: Peter
TomFoxboroMass
Claims processed quickly through my vet.
Insurer: Trupanion
By: Tom
Coverage Good/Premiums Raised Too Often
Communication is scarce at best. I had a claim for Rx food and when I returned to the vet to get more, I was informed that the claim was denied. According to my contract there is a time period where Rx food is covered. You also claim that you do not raise a premium more than 1 time in any given year but that's not so either. From Nov.2021 to Nov. 2022 my premiums were raised 4 times...2 times per cat I suspect. On Nov. 18,2022 you announced Savannah's insurance would increase to $48,40 and now in May of 2023 you are raising it again but to $70. You are raising 2x/per year and now, not 5-10%... $48 to $70 is very significant...This is not what you claim in your literature. What will it be in November '23? $100/month? At $70/month it now becomes something to think about dropping.
Insurer: Trupanion
By: Kathleen