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I have called and emailed over TWENTY TIMES, to get paid on a claim they say they approved M. They no longer respond to requests for assistance, causing an official complaint to the Department of Insurance. They actually keep saying my check is “in the mail”, them claim they cancelled it and sent another. And I’m enrolled in direct deposit! Why are they MAILING checks at all? Read the reviews—- they clearly suck. Do not buy HEALTHY PAWS.

Our neighbor's invaluable suggestion led us to Healthy Paws as we embarked on the journey of bringing home our beloved Havanese puppy, who has now blossomed into a vibrant 2 1/2-year-old. From the outset, the experience with Healthy Paws has been nothing short of exceptional. The process of submitting claims online has been remarkably seamless, a far cry from the complexities we've encountered with other pet insurance providers in the past. The efficiency of their communication and the swiftness of reimbursement have consistently left us pleasantly surprised. In stark contrast to our prior experiences with various pet health insurance companies, which often proved to be sources of frustration, Healthy Paws has been a breath of fresh air. Their commitment to delivering prompt and hassle-free service has genuinely transformed our perspective on pet insurance. Without hesitation, we wholeheartedly endorse Healthy Paws to fellow pet enthusiasts who share the same deep affection for their furry companions and strive for nothing but the best in their care.

Within two days of my dog's surgery I submitted a claim to Healthy Paws. Within 24 hours after that I received a message saying my claim was being processed. Within two more days the message I received outlined the result of the process and the amount of reimbursement that would be coming to me. Today, no more than a week, if that, of submission, I received a check for an amount that made the monthly payments for insurance more than worth it. This kind of service is almost unheard of these days for anything, let alone an insurance claim of any sort. This company is the best.

Healthy Paws is very helpful in case of emergencies with my dog. The process to open a claim is very seamless (you just upload copy of itemized receipt which your vet can provide to you). They process the claim within few days and usually reimburse you without any questions!

As a dog parent you would expect some sorta reimbursement from an insurance company since that's what they list on there job as an insurance company. All the claims we would submit would get denied for any sort of refund. This is the example of a fraudulent marketing tactic to get 55 dollars a month for absolutely nothing. My wife and I have called because we do exactly what they ask us as far as medical receipts from the visits. I want a refund for the months we paid since we didn't even get any moneys worth from this product. Please dont waist your time nor money with these people.

Our Fig required knee surgery costing over $3000. After surgery, we submitted our claim to Healthy Paws. The process was so easy. In about a weeks time, we had a check allowing us to concentrate on caring for our sweet girl instead of worrying about a huge vet bill. The company even sent an email inquiring about Fig's recovery. It was so comforting to have Healthy Paws as Fig's health partner!

I have dealt with multiple human and pet insurance companies in my lifetime and none have been as easy to deal with as Healthy Paws. The claims submission process is incredibly streamlined, the turnaround time for reimbursement is quick, and it is easy to access benefits. Other companies put up many barriers to accessing benefits, so it is much appreciated to not have to deal with that while also caring for a sick pet. I really couldn’t ask for more, and that is very rare in the world of insurance. Thank you, Healthy Pets, for making the process so easy!

Having Trupanion is the Best Thing I Have Ever Done For My Furry babies.

I'm so thankful we chose Healthy Paws for our dog Wolfgang's health insurance when he was just a puppy! The contract was straightforward to understand -- and Healthy Paws has ALWAYS reimbursed what we agreed to and the percentage. There's no fine print loopholes, which is a tremendous relief. The on-line claim submission is easy and reimbursements happen quickly -- usually within a week! Amazing. Premiums have risen, proportionate to overall cost of veterinary care. We were told upfront this would happen, but it would not be increased due to any claims. I've found this to be true. Our first claim was after a bad car accident and Wolfgang was seen at an emergency vet. It was pretty late in a traumatic day so I called in the hopes someone could walk me through the process. A lovely, compassionate woman answered the phone and got the ball rolling. Rehab was recommended after the complex surgery, and Healthy Paws covered the number of visits the vet recommended. I am certain this is why Wolfgang doesn't have mobility issues at nearly 10 years old! Eight years later, Wolfgang is having GI issues that our primary vet recommended we see a specialist for. Healthy Paws is still covering what we agreed to in the policy, in a timely manner and with compassion. If you're looking for pet health insurance (and you really should) Healthy Paws is the best company to use.

Horrible company. Supervisor just told me their relationship with area hospitals is more important than the patients & account holders. I pay alot every month for my dogs to have insurance. But they rather my dog suffer than them address an issue. Shame on Trupanion!