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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy, and to the point.
Easy to understand and easy to navigate. What's not covered is clear and to the point. Covering your pet is alwYs the best choice.
Insurer: MetLife
By: Bradly Pagel
Easy, and to the point.
Easy to understand and easy to navigate. What's not covered is clear and to the point. Covering your pet is alwYs the best choice.
Insurer: MetLife
By: Bradly Pagel
Easy, and to the point.
Easy to understand and easy to navigate. What's not covered is clear and to the point. Covering your pet is alwYs the best choice.
Insurer: MetLife
By: Bradly Pagel
Easy, and to the point.
Easy to understand and easy to navigate. What's not covered is clear and to the point. Covering your pet is alwYs the best choice.
Insurer: MetLife
By: Bradly Pagel
Great sales pitch. That's where it stops!
Pets Plus Us has been consistently unresponsive to repeated requests for general clarification on coverage and their definition of pre‑existing conditions on my dog's new policy. Taking out this policy feels less like sound protection and more like a game of roulette - you might be covered, or you might not. A company that can’t provide clear answers doesn’t inspire confidence or deserves business
Insurer: Pets Plus Us
By: DAVID
All claims denied at the death of my Dog
My dig was 9 years old and suddenly became ill, he was txd for respiratory ifx by my vet, no improvement over 3 days, took him to an Emergency Vet where he received first diagnosis of Dilated Cardiomyopathy w/ CHF. We were dumstruck, he had displayed no sx of this diagnosis! He was in critical condition with no hope of survival so we went from a bad cold to putting him to sleep all within 7 days. We submitted our claims which totaled approx $3000 and received your explanation of no payment....$0.00 as this was a congenital diagnosis so it's not covered! And, you discontinued our coverage immediately! I wouldn't recommend you if you were the only insurance out there, you customer service is non-existent and your callous indifference is appalling. I will never use you again and recommend no one else.
Claims Experience Review
I’ve filed multiple claims with Pets Best (I have a sickly pup). Overall, my experience with the claims process has been very positive. The online portal is easy to use — I appreciate how simple it is to upload invoices, select the injury category, and submit. The automatic confirmation email upon submission is very helpful. I also value the communication throughout the process. The follow-up email letting me know the claim is still under review (and that you will reach out if anything is needed) provides reassurance. The final notification confirming approval and payment timing is also clear and appreciated. Payments have consistently been deposited as communicated — typically about six days after the final approval email. From submission to resolution, the overall timeline has been around a month. While a faster turnaround would always be appreciated, the process has been smooth and reliable. Overall, I’ve been satisfied with the experience.
You helped me take care of lollie when…
You helped me take care of lollie when she needed it most. I truly appreciate your help.
Insurer: Pets Best
By: Connie Saunders
You helped me take care of lollie when…
You helped me take care of lollie when she needed it most. I truly appreciate your help.
Insurer: Pets Best
By: Connie Saunders
You helped me take care of lollie when…
You helped me take care of lollie when she needed it most. I truly appreciate your help.
Insurer: Pets Best
By: Connie Saunders