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Inconsistent responses/ poor customer service
I filed a claim for my 7-month-old puppy at the end of August. When I was notified that additional information was needed, customer service informed me to get full notes from my vet and email them. My claim was denied because medical records were required for at least a full year, which didn’t make sense. After two weeks of no response, I called again and was told the claim would be reopened. However, after another week and a half, I was informed that the claim was not reopened. Finally, a third rep reopened my claim and ensured a follow-up. When I received a denial a few days later, it stated that I only had accident coverage instead of both accident and illness. I understand this, but why wasn’t this included in the original denial? Due to the poor customer service and inconsistent responses, I’ve canceled and gone to another service.
Insurer: Spot
By: Jaleesa Taylor
they have been great right up until…
they have been great right up until they doubled my premium on my 9 year old domestic medium hair cat. They say it's based on actuarial statistics and promise it's not because of any claims, but it just so happened to take place immediately at renewal after a year of claims due to hypothyroidism. regardless, to DOUBLE the monthly premium is absolutely unacceptable.
Insurer: Embrace
By: Tyler Carson
You all are on your game
You all are on your game. You all are very friendly on the phone and prompt. The processing is fast. We are so greatful for your assistance.
Insurer: Trupanion
By: Cristal King
Major medical assistance
The support that we are receiving is a relief for us. That helps us concentrate on finding a cure.
Insurer: Trupanion
By: Areina
It was easy to submit my claims
It was easy to submit my claims. The team promptly assigned them and kept me up to date on the status of each claim, them amount of payments as well as what was not paid and why. The money was sent promptly and direct deposited. They sent several condolences on the death of our pet.
Insurer: Trupanion
By: JASON
I had a wonderful conversation with…
I had a wonderful conversation with Megan today regarding my insurancce for my dog. She was so nice and professional.She answered my questions and I felt much better after speaking with her...great job!!
Insurer: Fetch
By: Amichael Campbell
Not my insurance agents but so helpful!…
so i actually dont have pumpkin as a insurance agency i went with another company... BUT i accidentally signed up for both (mommy brain😮💨) and i canceled but the charge still went through and i dont know about you but i sure cannot afford to have 557 dollars missing for very long. i call pumkins support team panicked and crying and they were able to empathize with me and help. My money was refund within that week they were sososo helpful and speedy. Thank you pumpkin!!
Insurer: Pumpkin
By: Kaitlyn
I love Pumpkin
I love Pumpkin! They’re always there when I need them and reimburse me quickly for services.
Insurer: Pumpkin
By: Lourie
Easy claim process
Easy claim process. Quick processing and direct deposit of our reimbursement. Was expecting a hassle based on history with previous pet insurance company for a different dog. Previous insurance company always managed not to pay a claim. SPOT is fantastic. Thank you for living up to my expectation for a pet insurance company!
Insurer: Spot
By: Bill Rickley
Embrace is super easy to navigate and…
Embrace is super easy to navigate and they handle claims quickly. They also assisted when more information was required and worked with me to resolve the issue. I am very happy with their site and service!
Insurer: Embrace
By: Sandy Kimmer