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Claim Approved after initial denial
I am so grateful to the Senior Claims Representative at Trupanion that had reversed the initial decline on my dogs surgical bill which totaled 8k. Thanks
Insurer: Trupanion
By: James Donovan
A all around great company
A all around great company. They are very responsive, easy to file claims, and great communication.
Insurer: Trupanion
By: Steve Rosenblatt
READ ALL THE 1 STAR REVIEWS ON YELP
READ ALL THE 1 STAR REVIEWS ON YELP, GOOGLE, AND BEWARE: This pet insurance agency gets you looped into a scam of a policy where if the same accident happens twice, they don't care and won't let you use your policy. Their team also DISCOURAGES YOU TO APPEAL CLAIMS. When my ER Vet called Pets Best to send in a letter to supplement a claim appeal, the customer service agent directed for the vet to NOT APPEAL even though the same accident happened in a different situation. The fact that someone who works for Pets Best would try to sway a vet's right to appeal is so unethical and proves that their own staff knows this insurance agency doesn't authentically care about it's pets/owners and does not review each case based on individual circumstances. Once I voiced my discontent with this situation, I still waited 6 months to get an appeal answer (while still paying for a policy that I thought would later support me) and was still rejected. I've complained about this malpractice of discouraging to appeal multiple times in calls with various agents and asked to speak to a supervisor and was then told to email the main customer service email. I asked to speak to a supervisor over the phone again and haven't heard anything in 4 days. If you're looking for a pet insurance that genuinely cares and empathizes with their clients and makes you feel supported in stressful times of need, like receiving financial support from $5000 in ER bills, DO NOT select Pets Best. They'll take your money ($2,000 in my case) and not blink an eye when you actually need help. I'm at the point where I just want a refund for wasting my hope and energy, considering I haven't received a single cent in support from my claims.
Insurer: Pets Best
By: onlineshopper
Customer service is very experienced…
Customer service is very experienced with customers, and they talk to you like if your part of the family im glad I’m with Trupanion.
Insurer: Trupanion Canada
By: Mike Hinds
You guys are so sweet
You guys are so sweet! Always so knowledgeable!
Insurer: Trupanion
By: melody stein
So far so good
So far so good, but wouldn't cover TPLO..
Insurer: Trupanion
By: Christin Kellett
I have great operators that I speak to…
I have great operators that I speak to when I asked for information for insurance for my pets they’re always there and they get their things and the information to me as soon as possible.
Insurer: Trupanion
By: Dorise Hebenstreit