225,273+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,273 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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claim took over 30 days
My claim took over 30 days to complete which was really long for someone who just had a pet emergency and used up most of there savings it’s just way too long, other than that I’m blessed I signed up on time and my animal was able to get the expensive emergency visit done and reimbursed.
Insurer: Pumpkin
By: Lezlie
Your staff interaction was supportive and informative.
Your staff interaction was supportive and informative. She gave me the link and explained how to navigate the priority response as my fur baby needed surgery within 10 days. She expressed supportive words for our situation.
Insurer: Trupanion
By: Katherine
Very easy to submit claims.
Very easy to submit claims. Quick turn around time once your pet has a documented condition . Highly recommended.
Insurer: Trupanion
By: Kristine
Very competent!
Very competent! Authoritative. We have not resolved the issue but I am sure we will. She is a keeper!! :-)
Insurer: Trupanion
By: John
Trupanion so easy and great customer service
Trupanion so easy and great customer service
Insurer: Trupanion
By: Garin
Why I insure my pets with Trupanion
There is no hassle about what Trupanion pays.
Insurer: Trupanion
By: Theresa
Best Pet Insurance
The whole procedure was so easy and Julianna was so caring and helpful.
Insurer: Trupanion
By: Catherine
The process to add claims is easy enough but I think their definition of "preexisting conditions" is way to strict.
The process to add claims is easy enough but I think their definition of "preexisting conditions" is way to strict. Claims were denied because my pet has been to the vet before insurance was added for these issues (e.g., urinary tract and ears), but there's a difference between that and a true preexisting condition that was diagnosed. My pet received no such diagnosis, and I pay good money for the most encompassing insurance policy. Sounds more like the insurance company simply trying to avoid paying claims at all costs.
Insurer: Trupanion
By: Jason
Denied for TARTAR ???
The most trusted insurance company does NOT cover the most common issue (tooth extraction). Trupanion claimed a "pre-existing condition" because the vet noted tarter build-up on a previous visit. Most (if not ALL) dogs have this very early in age. I find this an excuse not to pay the $2000 bill. I will give Trupanion ONE more chance to pay our next claim or I will most likely cancel my policy.
Insurer: Trupanion
By: GREGORY
Trupanion - bad claim experience
The lack of communication was astonishingly bad. Then the stupid stuff that was requested after I contacted Trupanion to see what was causing the delay was equally mind boggling, particularly since they already had the information about her vaccinations.
Insurer: Trupanion
By: Kate