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Very grateful
When I found out my dog was going to need surgery, I was worried at first before I submitted a pre approval. I was surprised at how fast and easy it was. I was approved right away. My dog had his surgery yesterday and is home. If I'd wasn't for Trupanion I really don't know what I would have done Thank you Trupanion you are awesome
They lied about coverage so I would sign up
I specifically asked them if they would cover my dog for any accidents after he had a surgery over 18 months ago and was assures they would. After I signed on with them, they changed their minds. Don't buy in to their sales.
Insurer: ManyPets
By: Tracy Smith
Cheap and useless
The rates are inexpensive alright, but when it comes to reimbursement, they will get very creative in making excuses to not pay. After weeks of back and forth with the claim specialists, my claim finally got $0 reimbursement, and the reasons were ridiculous. I do NOT recommend the provider.
Insurer: Furkin
By: Nikolai
I think embrace should have paid more…
I think embrace should have paid more than 100 dollars back from the only claim we ever processed
Insurer: Embrace
By: Vanessa Mckenna
I already have your insurance just…
I already have your insurance just added another dog I like the fact that you would pay the vet directly.
Insurer: Trupanion
By: customer
They respond so quick to my claims
They respond so quick to my claims
Insurer: Pets Best
By: Elizabeth Lopez
Misinforms their customers
I took my dog into the vet for vaccines and a check up and they discovered she needed to have two teeth extracted and a lump mass removed. I sent the estimate for this procedure over to Embrace to be pre-certified and they told me over $2,000 of the procedure estimate was approved for coverage. I proceeded with the procedure and when I submitted my invoice after the procedure, Embrace only refunded me a quarter of the amount they originally told me. I contacted Embrace twice after receiving the news about my low refund and they told me someone would get back to me with the details the next business day, no one did. No one can explain to me why they told me one amount and then refunded me something completely different. I sent Embrace another email outlining my experience with the coordinating claim numbers, amounts, details, etc. and haven’t heard anything back. I just keep receiving emails to review my experience, which I was waiting to do in hopes that Embrace would resolve this before I had to leave a poor review but they did not. This is incredibly disappointing, I don’t know why I pay for insurance for my dog when it doesn’t do much. Embrace is not a trustworthy company.
Insurer: Embrace
By: Ciera Clapp
Thanks for protecting my pet so quickly…
Thanks for protecting my pet so quickly and efficiently.
Insurer: ASPCA
By: customer
Highly recommend PetsBest!
We have had our insurance thru Pets Best for almost 4 yrs when we got our mini golden doodle. It have been so easy to use the app and submit claims. Highly recommend to anyone getting a new puppy or dog!
Insurer: Pets Best
By: Nicole P
I suggest going with any another company…
I suggest going with any other pet insurance, when you really could use their help, they can't help, they literally take forever to even get back to you about claims you submitted, every claim somehow always "needs more information" even when your profile is complete and the claim is 100% clear and complete, and they have all the information they need or the vet information, this company takes forever for anything, even to get someone on the phone, just to find out they can't help you or your pet, they truly make it seem like they are in this for the money not for the care or concern for you or your pet. this company charges a lot per month for nothing, they think everything is a preexisting condition its truly disheartening and I will be switching, i would never recommend this company. my very first invoice i submitted was when my dog luckily was able to be saved but it cost me 11,000. when i called to follow up on the claim, they said "wow that's a lot of money" "but sorry we can't cover it because the day before she was hospitalized, they told you she was sick???? less than 24 hours prior smh its sad, don't get this company there are way better ones out there
Insurer: Trupanion
By: Kimberly