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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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If you’re going to require a call in…
If you’re going to require a call in order to cancel a policy; something that can be easily accomplished through a button in the app, you should be willing to staff your call center. Customer service has been ridiculously bad and the coverage is not good for what they charge.
Insurer: Embrace
By: Brice Kiser
They are taking care of my dogs Bill's…
They are taking care of my dogs Bill's which is allowing me to get her better care. Thanks. The bad part is that they keep rasing the premiums the just increased them to almost $50 more
Insurer: Trupanion
By: Bill
Embrace is extremely competent
Embrace is extremely competent, organized, responsive, and empathetic.
Insurer: Embrace
By: Robert Heber
Quick claims processing and…
Quick claims processing and professional assistance. I have used this company for many years and never been disappointed in their service.
Insurer: Pets Best
By: Mary French
Trupanion insurance claim response.
After a visit to my vet, a claim was submitted to Trupanion. The claim was approved and paid in less than 5 minutes. This was an excellent response and result. I highly recommend Trupanion Pet Insurance.
Insurer: Trupanion
By: Jerry
TheWe got payment back for our kitten…
We got payment back for our kitten wellness plan and are very pleased with the amount. It came to us within the 2 weeks as stated. Thank you!
Insurer: Fetch
By: M. Joann Schmitt-Capwell
I love that more vets are utilizing the…
I love that more vets are utilizing the direct bill. This is a fabulous benefit.
Insurer: Trupanion
By: Angela Snoberger
Customer service
Nadine was absolutely amazing. She was very patient with me and explained in detail what I could expect and the best plan for what I was looking for. I was very happy with her support. Very pleasant to deal with a fact extremely pleasant to deal with.
Insurer: Fetch
By: Eileen Commorato
Amanda was great
Amanda was great. I have used Fetch now for over 10 years with various dogs and the customer service is always excellent. Amanda helped me this time and was great
Insurer: Fetch
By: Fleur
Trupanion has been there for my pets…
Trupanion has been there for my pets and my family in times of need. I could not have afforded the care they needed if not for the help from Trupanion. They have helped get my babies through injuries, UTIs, Pancreatitis, liver disease, bladder stones and more. We greatly appreciate it.
Insurer: Trupanion
By: Donna