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Invoice submission is quick and easy.
Invoice submission is quick and easy.
Insurer: Trupanion
By: customer
This is my first time using any online…
This is my first time using any online invoice for my pets. I found it fast and easy to do.
Insurer: Embrace
By: customer
Love Figo!
Figo/Pet Cloud app has been a great experience so far. Sending documents to your cloud account and processing claims has been very easy. I love the chat interface in the app to submit a claim, and everything was processed very quickly.
Insurer: Figo
By: Chase
After getting the insurance
After getting the insurance , you would not assist in bill coverage because you stated our cat had been to the vets week prior with symptoms . She was not diagnosed at that time with asthma. It was diagnosed a week later. Not impressed
Insurer: Trupanion
By: customer
Shady, Shady Company!
So frustrating. After our dog tested positive for heartworm in January 2023, I called Pets Best to question whether or not this would be covered under our policy. The lady I spoke to said it would be covered and even gave me a list of prescriptions to give to our vet so then the medication would be covered too. At this time if Pets Best would have said heartworm wasn't covered, we would have canceled our policy during that phone call, because the amount of money they charge each month is outrageous for any illness not to be covered. But I was told it was covered. However, all the claims I submitted were denied because they said we did not do preventative care. (The reason we did not do preventative care was that our vet also mentioned it wasn't that big of a deal since there were no cases in Colorado at that time.) They went out of their way to contact our vet and question them about our claims. Clearly, they were digging and looking for any reason to deny our claims. I am shocked they went out of their way to find reasons not to pay and in the process take full advantage of their customers. When I called in January I was NEVER told that it would ONLY be covered if we did preventative care. Obviously, they knew this was the policy because they went out of their way to contact our vet. All our claims were denied. If I was told this information in January, I would have said we did not give our dog preventative care because our vet also mentioned there were no cases in Colorado and it seemed like it wasn't that big of a deal. But I would have understood their policy and realized there was no use wasting my time submitting claims. But I would have just canceled both policies for both our dogs right then and there. Why pay for an outrageous insurance policy if they aren't going to pay when your dog gets sick? Since that phone call when we received misinformation, we paid 5 more months of premiums, we have paid February, March, and April, not sure if May was charged yet or not. I requested to be reimbursed for just those months and they have been giving me the run-around and telling me that they are not responsible or liable for what their employees say over the phone. If I get my money back I will take this review down. If it is still up, well you know they did not do right by this customer! Greedy company with no accountability.
Insurer: Pets Best
By: Andrea
Always easy process for filing a claim.
Always easy process for filing a claim.
Insurer: Embrace
By: Remodelling
Staff is very friendly and helpful
Staff is very friendly and helpful
Insurer: Trupanion
By: Lauren
Very simple to make a claim with very fast results
Very simple to make a claim with very fast results
Insurer: Trupanion
By: Megan
We have used Trupanion for several years and have received excellent service for our current dog and ones before her.
We have used Trupanion for several years and have received excellent service, for our current dog and ones before her. Their coverage has been greatly appreciated.
Insurer: Trupanion
By: Linda